Summary
Overview
Work History
Education
Skills
Timeline
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Charity Jackson

Dearborn,MI

Summary

Efficient accounts payable professional with 6 years of remote work experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

9
9
years of professional experience

Work History

Senior Processing Analyst (remote)

Genpact
04.2022 - Current
  • Provided administrative support for processes such as inventory control, data entry, payment processing, and claims management
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments of over $2 million in revenue per month.
  • Monitored status of accounts receivable and payable to facilitate prompt and accurate processing.

Captioning Agent (Remote)

Captioncall by Sorenson
07.2019 - 07.2020
  • Enhanced caption accuracy by diligently reviewing and editing over 30 live captions per day.
  • Upheld FCC data security and privacy protocols while working on client conversations, safeguarding sensitive information from unauthorized access.
  • Demonstrated exceptional listening skills during live events, resulting in accurate real-time closed captioning for viewers'' benefit.

Texas Works Advisor II ( Remote)

State of Texas
01.2015 - 10.2017
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested processing over 50 applications weekly.
  • Improved complex client management systems, both digital and manual that assisted in maintaining sensitive information in highly encrypted databases.
  • Kept and established comprehensive case files to support proper documentation and record retention.

Education

Bachelor of Arts - Sociology

Eastern Michigan University
Ypsilanti, MI
10.2017

Skills

  • Claims Processing
  • Microsoft Office
  • Data Entry
  • Prior authorization processing

Timeline

Senior Processing Analyst (remote)

Genpact
04.2022 - Current

Captioning Agent (Remote)

Captioncall by Sorenson
07.2019 - 07.2020

Texas Works Advisor II ( Remote)

State of Texas
01.2015 - 10.2017

Bachelor of Arts - Sociology

Eastern Michigan University

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Charity Jackson