Charity Marsden
Port Saint Lucie
Summary
Distinguished for enhancing client satisfaction at Janet’s Cleaning, I bring a blend of deep cleaning expertise and exceptional customer service skills. Known for resolving complex problems with professionalism, my flexibility and teamwork have consistently secured repeat business. Achievements include establishing trust through reliability and meticulous attention to detail, without relying on numerical claims.
Overview
2
2
years of professional experience
Work History
Residential House Cleaner
Janet’s Cleaning
05.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Customer Service Representative
Quality Cleaners Laundromat
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Florida Virtual School
VirtualSkills
- Flexible scheduling
- Pet mess cleanup
- Bathroom sanitization
- Complex Problem-solving
- Teamwork
- Customer service
- Deep cleaning expertise
Timeline
Residential House Cleaner
Janet’s Cleaning
05.2023 - Current
Customer Service Representative
Quality Cleaners Laundromat
11.2022 - 03.2023
Florida Virtual School
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