Charity Martin
Tyler,Tx
Summary
Dynamic Store Manager with a proven track record at Atwoods, excelling in inventory management and customer service. Enhanced sales through strategic merchandising and optimized store layout, resulting in increased average purchase size. Skilled in training and mentoring teams, fostering a high-performance culture while ensuring compliance with safety standards.
Overview
8
8
years of professional experience
Work History
Store Manager
Atwoods
Tyler, TX
04.2020 - Current
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff, fostering a collaborative and high-performance work environment.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw compliance with safety standards and operational procedures, promoting a safe workplace culture.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
America's Car-Mart
Palestine , TX
01.2018 - 03.2020
- Collaborated with upper management on strategic initiatives to enhance store performance.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate of Science - Accounting
Colorado Technical University
Onlinnting03-2018
Certificate - Medical Billing & Coding
Ultimate Medical Academy
Online01-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Inventory control
- POS systems
- Goals and performance
Accomplishments
- Achieved the top 10 store ranking several times within the last year.
Timeline
Store Manager
Atwoods
04.2020 - Current
Assistant Manager
America's Car-Mart
01.2018 - 03.2020
Associate of Science - Accounting
Colorado Technical University
Certificate - Medical Billing & Coding
Ultimate Medical Academy