Charity O'Connell
Sweetwater,TN
Summary
Detail oriented LPN with extensive nursing experience, seeking a remote administrative support position. Strong understanding of healthcare protocols. Experienced with coordinating patient care and administrative tasks. Utilizes organizational skills to manage patient records and streamline office operations. Reliable, adaptable, skilled in effective communication and problem-solving. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Telehealth
HealthSnap
Miami, FL
03.2025 - Current
- Chronic care management
- Remote patient monitoring
- Provide comprehensive telehealth assessments for patients, ensuring accurate information collection.
- Conduct remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes.
- Provide emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
Education and Training Coordinator, LPN
Department of Air Force
Eglin, Fl
03.2010 - 07.2020
- Direct patient care/Telehealth
- PDMP (Prescription Drug Monitoring)
- Population health data entry
- Monitored HEDIS metrics
- Participated in Joint Commission (TJC) inspections
- Participated in the National Committee of Quality Assurance (NCQA) inspections
- Championed continuous improvement initiatives
- Performed root cause analysis to identify and resolve quality issues.
- Developed and implemented training program for major clinic
- Created and maintained database for training
- Coordinated program access and security clearance for all incoming staff
- Tracked staff licensure and certifications
- Assigned Peer review audits to assess competency for credentialing
- Sound knowledge of medical review, chart audits, and quality improvement processes
- Analyzed raw data, compiling relevant information into concise simplistic reports.
- Performed medical records management, including filing, organizing, and scanning documents
Education
Licensed Practical Nurse - Nursing
Reid State Community College
Atmore, ALSkills
- Multi-state Nursing License
- Fiber optic internet
- HIPPA compliant office
- MS 365 and Google suites
- Slack, Zoom, Teams, Salesforce
- Type 40 WPM
- Telehealth experience
- Nursing informatics
- Active listening
- Critical/Analytical thinking
- Creative problem solving
- Data entry
- Record management
- Multiple EMR/EHRs
- HEDIS and team collaboration
- Pop Health and disease management
- Quality improvement
- NCQA
Certification
- Continuous Process Improvement (CPI)
- Nurse Preceptor Certification
- LPN: TN Multi State Lic. 103470 EXP: 07/31/2027
- Diabetes Champion 2018
- Lean Six Sigma Green belt
ACCOMPLISHMENTS AND AWARDS
- Stopped the loss of 1.3mil in pharmaceuticals by creating multiple HCPCs sets
- Member of team awarded the highest-grade of Patient Centered Medical Home (PCMH) by the National Committee of Quality Assurance (NCQA)
- Recognized as “most valuable” to clinic during the TJC 2015 inspection
- Army CID award for excellent courteous service
- Air Force Squadron Civilian of the year 2012
Timeline
Telehealth
HealthSnap
03.2025 - Current
Education and Training Coordinator, LPN
Department of Air Force
03.2010 - 07.2020
Licensed Practical Nurse - Nursing
Reid State Community College