Connie Lyons
Hampton,GA
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Telehealth
Allina Health Clinic
10.2023 - 04.2024
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
- Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
- Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
- Utilized evidence-based practices when delivering telehealth nursing services, ensuring safe and effective care for all patients.
- Conducted remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes.
- Schedule appointments, data Entry,
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Virtual Assistant
Realty Company
10.2020 - 02.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Patient Service Representative
Georgia Cancer Specialist
04.2011 - 11.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Onco to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Associate of Arts - Business Administration And Management
Strayer University
Chamblee, Ga 05.2019
Skills
- HIPAA Compliance
- Clinical assessment
- Medical terminology knowledge
- Healthcare Software Proficiency
- Telephonic triage
- Remote patient monitoring
- Patient Communication
- Appointment Scheduling
- Medication Refills
- Monitoring Vital Signs
- Patient Examination
- Case Management
- Medical Recordkeeping
- Student Precepting
- Procedure Assistance
- Training staff
- Documentation
- Intravenous therapy
- Wound Care
- Blood Draw and Sample Collection
- Decision-Making
- Critical Thinking
- Lab Results Reporting
- Patient Instruction
- Microsoft Office
- Medication Administration
- Preventive Healthcare
- Preventive health
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Diagnostic Test Ordering
- EMR / EHR
- Routine Examinations
Certification
- CMA - Certified Medical Assistant
Timeline
Telehealth
Allina Health Clinic
10.2023 - 04.2024
Virtual Assistant
Realty Company
10.2020 - 02.2021
Patient Service Representative
Georgia Cancer Specialist
04.2011 - 11.2016
- CMA - Certified Medical Assistant
Associate of Arts - Business Administration And Management
Strayer University
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