Charity Pettigrew
McDonough,GA
Summary
Versatile and results-driven professional with a proven track record at Luxottica, enhancing inventory management and customer satisfaction. Excelled in streamlining operations and optimizing team performance at Popeyes Chicken. Skilled in order picking and communication, adept at resolving discrepancies and fostering positive customer relationships. Achieved significant improvements in efficiency and customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Distribution Clerk
Luxottica
12.2022 - Current
- Completed daily cycle counts and assisted with monthly audits.
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
Team Lead
Popeyes Chicken
03.2020 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Shiftsmart
11.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Preschool Teacher
Big Blue Marble Academy
06.2018 - 02.2019
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Education
Nursing -
Southern Crescent Technical College
Griffin, GADiploma -
Henry County High School
Mcdonough, GACertification -
Phlebotomy Training Specialists
Skills
- Order Picking
- Troubleshooting skills
- Warehouse Operations
- Resolving discrepancies
- Customer Service
- Communication
- Organization
Certification
Phlebotomy certification
Timeline
Distribution Clerk
Luxottica
12.2022 - Current
Team Lead
Popeyes Chicken
03.2020 - 12.2021
Customer Service Representative
Shiftsmart
11.2019 - 07.2020
Assistant Preschool Teacher
Big Blue Marble Academy
06.2018 - 02.2019
Nursing -
Southern Crescent Technical College
Diploma -
Henry County High School
Certification -
Phlebotomy Training Specialists
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