Charity Reichert
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Remote Insurance Verifications Specialist
AmSurg
Remote
01.2021 - Current
- Responsible for entering, correcting, and verifying patient demographics and financial billing information in the practice management system and patient record. Call insurance companies, or use the specific payor portals to verify eligibility and benefits, prior authorizations. Creating surgical estimates. Answer high-volume calls, as well as heavy outbound calls to patients to inform of fees due and collect patient financial responsibilities for procedure. Setting up payment assistance plans, if needed. Assist teammates when needed with center coverage. Keeping daily excel production log.
Remote Customer Service Representative
Maximus Federal
Remote
05.2020 - 11.2020
- Contract position with IRS to handle high-volume calls related to the economic impact stimulus payments. Review eligibility requirements for callers. Instruct callers how to complete applications for eligibility, if required, and how to track the status of their payment online. Transfer calls to IRS that are related to federal returns, or when their stimulus payments have been issued but not received.
Financial Counselor
Center For Reproductive Health
Nashville, TN
05.2018 - 01.2019
- Verified insurance benefits and eligibility via Optum, Tricare and Passport. Calculated patient estimated responsibilities through insurance or self-pay, for testing fees, treatments, hospital and office visits, and reviewed fees with patients. Also discussed lending options for financial assistance. Faxed prior-authorizations with testing/procedure CPT codes, along with clinicals, to the patients insurance for review. Faxed doctor’s orders and discharge instructions to hospital. Reviewed testing and treatment literature packets with patients and went over waivers for insurance, facility and lab. Obtained required form signatures and scanned all documents into patients charts. Scheduled labs with phlebotomist, ultrasounds with sonographer, and testing and treatments with doctor and hospital. Collected patient payments (cash, check, or credit) and posted payments to accounts. Answered calls and distributed accordingly. Confirmed appointments on my schedule daily. Called and scheduled online new appointment requests and entered demographics in the system. Assisted with front-desk coverage when needed to check patients in and out.
Office Manager and Surgical Coordinator
Siragusa Vein & Laser
Hermitage, TN
05.2017 - 05.2018
- Managed schedules, vacation/time-off requests, organized office functions, and oversaw the daily operations of the office. Reviewed employee timesheets for accuracy before submitting to payroll. Responsible for interviewing, training new employees. Served as the go-to person regarding administrative and operational related functions. Performed daily bookkeeping functions; cash/credit card reconciliations, bank deposits, accounts payable/receivables, ordering office supplies. Assisted my team with the duties of check-in/out, scheduling procedures, insurance verification, prior-authorizations, referrals. Determining patient responsibility for procedure through insurance or self-pay. Preparing surgical consent packets, calling in prescriptions to patients selected pharmacy. Brought patients back to rooms in a timely manner, cleaned exam rooms after each patient. Reviewed the week’s schedule for any past-due patient balances to be collected upon patient arrival.
Front Desk Clinic Manager
Gold Skin Care Center
Nashville, TN
06.2015 - 05.2017
- Responsible for interviewing and hiring candidates, as well as employee counseling and performance evaluations. Reviewed employee time-sheets for accuracy. Made sure all office policies were followed accordingly by employees at all times. Created an office protocol and a tutorial handbook for scheduling software. Trained all new-hire employees, created scheduling templates for new-hire providers. Responsible for all of the Provider’s and employee’s time off requests. Oversaw the daily office flow and made sure patients were brought back in a timely manner. Assisted with check-in, check-out, phones and scheduling. Insurance verification, pre-authorizations, referrals, assisted billing department with claims issues, collection of patient copays, deductibles, batching daily office transactions. Maintained patient privacy by following HIPAA guidelines at all times. Resolved patient concerns about their visit, financial matters, etc.
Surgical and Front Desk Coordinator
Ryan Greene, M.D.
Weston, FL
02.2013 - 06.2015
- Coordinated patient procedures with specific providers, prepared patient procedure packets, consents and surgical procedure quotes. Coordinated surgeries with local hospitals. Appointment scheduling, check-in and check-out. Collected patient financials, to include collections on delinquent accounts. Insurance verification specialist, batched insurance payments and daily office transactions, skin care sales. Set up rooms for consultations and post-operative appointments, assisted with the preparation of injectable treatments, instrument sterilization. Established rapport with prospective patients via web and phone, assisted with coordination of office events.
Education
High School Diploma - undefined
Academy Senior High School
Skills
- Computer-literate with extensive EMR scheduling software proficiency (Cosmetisuite, Nextgen, Clariti, Allscripts, MindBody, Nextech, ECW) Proficient with Microsoft and Excel Quick learner, reliable, very personable, excel under pressure, loyal, top-notch customer service skills, ability to work independently or with a team, multi-tasker, great written and oral skills, attention to detail, time management, and I always wear my smile to work
Timeline
Remote Insurance Verifications Specialist
AmSurg
01.2021 - Current
Remote Customer Service Representative
Maximus Federal
05.2020 - 11.2020
Financial Counselor
Center For Reproductive Health
05.2018 - 01.2019
Office Manager and Surgical Coordinator
Siragusa Vein & Laser
05.2017 - 05.2018
Front Desk Clinic Manager
Gold Skin Care Center
06.2015 - 05.2017
Surgical and Front Desk Coordinator
Ryan Greene, M.D.
02.2013 - 06.2015
High School Diploma - undefined
Academy Senior High School