Open To Work
Lisa Tormala
Harrison Township,MI
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
7
7
years of professional experience
1
1
Certification
Education
High school diploma -
Utica High School
Utica, MIAssociate's degree - Design layout
Macomb Community College
Macomb County, MIAssociate's degree - Photography
Macomb Community College
Macomb County, MIWork History
Surgical Clearance Department
Michigan Institute of Urology
Harrison Township, US
11.2023 - Current
- Sending and retrieving documents to doctors that clear patients for their upcoming surgery. This may require multiple phone calls and documents sent.
- Processing documents once they are received. Making sure they are scanned into our computer system for doctors to review. Faxing them to various hospitals.
- Also helping the surgical scheduling department with scheduling surgeries and paperwork.
Front Desk Medical Receptionist
Michigan Institute of Urology
Utica, US
04.2019 - Current
- Responsible for receiving all patients to the office and determining the nature of their visit.
- Provides new patients with all necessary forms to establish a medical chart. Reviews documents to ensure required fields and signatures are complete.
- Performs data entry of new patient insurance information in the Allscripts program.
- Verifies and scans patient driver's license or picture ID and insurance cards.
- Reviews patients' insurance information and updates patient record as needed.
- Contacts patients, insurance carriers, and physician's offices to verify patient referral status for future appointments (if not completed prior to appointment).
- Responds to telephone contacts from primary care physician offices as they relate to patient referral issues.
- Updates patient records for all referrals received via patient delivery, fax, and mail.
- Collects patient payments for office visits and outstanding balances. Provides computerized receipts to patients and posts payments in the Phressia program. Balancing monetary transactions daily.
- Schedules appointments for return visits and procedures conducted in the office. Prepares follow-up appointment cards for patient use.
- Facilitates physician call back/patient follow-up.
- Performs various clerical tasks including, but not limited to: Completing scripts for hospital testing, testing preparation forms, and return to work slips for patient use; rescheduling physician appointment cancellations; reviewing next day office schedule.
- Assists staff with filing and telephone responsibilities when time constraints allow.
- Maintains confidentiality of patient records.
- Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities.
- Assists with housekeeping duties of the office as needed.
Skills
- Computer operation
- Patient care
- Workflow management
- Outdoor work
- Allscripts
- Research
- Written communication
- Critical thinking
- Food service
- Phone call management
- Zoom
- Typography
- Creative Thinking
- Accounting
- Microsoft Office
- Manual handling
- Retail inventory assessment procedures
- Patient interaction
- Interpersonal skills
- Task prioritization
- Ability to follow instructions
- Driving
- Surgery
- Microsoft Excel
- Maintaining an organized workspace
- Adobe Photoshop
- Medical scheduling
- Supermarket experience
- Client communication
- Medical terminology
- Teaching
- Technical Proficiency
- Phone answering
- Microsoft Outlook Calendar
- Climbing
- Empathy
- Host/hostess experience
- Record keeping
- Photography
- Communication skills
- Numeracy
- Administrative tasks
- Solution-focused approaches
- Patient follow-up care
- Proofreading
- Google Drive
- Cash handling
- Retail customer service procedures
- Customer complaint resolution
- Microsoft Word
- Organizational skills
- Filing
- Specialty store experience
- Adobe Illustrator
- Illustration
- Math
- Retail sales transactions
- Medical software
- Meal preparation
- Retail math
- Basic math
- Time management
- Word processing
- Scheduling
- Customer service
- Team management
- Electric pallet jack
- Teamwork
- Outbound calling
- Phone communication
- Medical records
- Microsoft Teams
- Processing cash transactions
- Cleaning
- Customer inquiry handling
- Collaborate with healthcare professionals
- Appointment scheduling
- Microsoft PowerPoint
- Hand tools
- Geometry
- Occupational safety regulation compliance
- Photo editing
- 10 key typing
- Writing skills
- Strong Organizational Skills
- Knowledge of Microsoft Office programs
- EMR Systems
- Dropbox
- Merchandising
- Ability to work in a fast-paced environment
- Self-direction
- Benefits administration
- Multitasking
- Administrative experience
- Attention to detail
- Manufacturing
- Excellent time management skills
- Medical administrative support
- Medical office experience
- Algebra
- Quick learner
- Computer literacy
- Client interaction via phone calls
- Typing
- Phone etiquette
- Google Docs
- Microsoft Outlook
- Multi-line phone systems
- Managing patient records
- Experience with children
- Medical Receptionist
- Office experience
- Sanitation
- Scanning
- Ability to multi-task and prioritize
- Data entry
- QuickBooks
- Caregiving
- Safety regulations
- Windows
- Bookkeeping
- Leadership
- Grammar Experience
- Retail sales
- Mobile devices
- Professionalism
- Administrative experience within healthcare
- Electronic health records management
- Calendar management
- UMS
- Customer relationship building
- Van driving
- Adobe Creative Suite
- Photography gear
Certification
Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteSalary Range
$55000/yr - $200000/yrTimeline
Surgical Clearance Department
Michigan Institute of Urology
11.2023 - Current
Front Desk Medical Receptionist
Michigan Institute of Urology
04.2019 - Current
High school diploma -
Utica High School
Associate's degree - Design layout
Macomb Community College
Associate's degree - Photography
Macomb Community College