Charity Richardson
Sumrall,MS
Summary
Experienced Customer Service Representative recognized for enhancing customer satisfaction and streamlining transaction processes at Foundever. Expertise in complaint resolution and payment processing, along with strong communication and problem-solving skills, fosters effective customer relationship management. Proven ability to elevate service standards and drive team success through collaborative practices. Committed to continuous improvement in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
Hattiesburg, Mississippi
02.2025 - Current
- Established trust with clients by maintaining a professional and approachable demeanor.
- Delivered client credit information to finance professionals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed to detecting irregularities in transaction activities.
Customer Service Representative
Savilinx
Hattiesburg, MS
03.2023 - 12.2023
- Assist with student loans.
- Answer phones.
- Note-taking.
- CPS 2.
- Salesforce
- Assisted with the FAFSA.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Sandwich Artist
Subway
Columbia, MS
12.2022 - 02.2023
- Sandwich artist
- Cleaning
- Cashier
- Prepping
- Replenished condiments and other supplies at front counter areas.
Sandwich Artist
Subway
Sumrall, MS
04.2021 - 03.2022
- Sandwich artist
- Cleaning
- Cashier
- Prepping
- Closer
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sandwich Artist
Subway
Hattiesburg, MS
06.2019 - 02.2021
- Sandwich artist
- Cleaning
- Cashier
- Prepping
- Shift leader
- Open/Closer
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Replenished condiments and other supplies at front counter areas.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
Sumrall High School
Sumrall, MS05-2021
Associate of Applied Science - Radiologic Technology
Pearl River Community College
Poplarville, MS05-2025
Skills
- Customer Payment Processing
- Sanitation Practices
- Customer service
- Communication
- Complaint resolution
- Problem-solving
- Multitasking and organization
- Call center operations
- Credit Card Operations
Timeline
Customer Service Representative
Foundever
02.2025 - Current
Customer Service Representative
Savilinx
03.2023 - 12.2023
Sandwich Artist
Subway
12.2022 - 02.2023
Sandwich Artist
Subway
04.2021 - 03.2022
Sandwich Artist
Subway
06.2019 - 02.2021
High School Diploma -
Sumrall High School
Associate of Applied Science - Radiologic Technology
Pearl River Community College
Similar Profiles
Lewis WillicottLewis Willicott
Subject Matter Expert at FoundeverSubject Matter Expert at Foundever
Dustin WalkerDustin Walker
Senior Operations Director at FoundeverSenior Operations Director at Foundever
Markeshia DavisMarkeshia Davis
PCA at FoundeverPCA at Foundever
Jose MontenegroJose Montenegro
Cisco Technical Support Engineer at FoundeverCisco Technical Support Engineer at Foundever
Cadyn WilliamsonCadyn Williamson
Volunteer at Night To ShineVolunteer at Night To Shine