Maria Palacios
Nashville,NC
Summary
Expertise in accounts payable and payroll processing at Mid-State Ventures. Known for exceptional customer service and problem-solving skills, fostering positive relationships. Proficient in compliance assistance and adept at managing high-pressure situations with professionalism.
Experienced in Prescription Specialist . Strengths include efficient processing of medication orders, conflict resolution skills, and ability to communicate effectively with diverse patient populations. This professional record demonstrates the capacity to provide high-quality support in any fast-paced healthcare setting.
Overview
14
14
years of professional experience
Work History
Customer service and prescription specialist
Lynn Hutchins Psychiatric group
Wilson, NC
02.2026 - Current
- Checked in patients to ensure accurate record-keeping and streamline appointment flow
- Collected co-pays to facilitate timely billing and enhance patient service
- Scheduled follow-up appointments to support continuity of care for patients
- Submitted prescription transcripts to pharmacy
- Submitted patients' information in the system
Accounting Clerk
Mid-State Ventures
Rocky Mount, NC
01.2016 - 03.2023
- Supported compliance officer with return items and collections, contributing to streamlined operations.
- Managed payroll processing and employee record maintenance, improving operational efficiency and ensuring timely disbursements.
- Maintained organized filing systems for accounting records.
- Processed accounts payable transactions accurately.
- Assisted compliance officer with return items and made collections.
- Handled incoming and outgoing mail efficiently for all departments.
Accounts Payable Clerk
Mid-State Ventures
Rocky Mount, NC
01.2016 - 03.2023
- Processed vendor invoices accurately and efficiently, ensuring timely payments that strengthened supplier relationships.
- Maintained meticulous records of transactions, enhancing integrity and reliability of financial data for reporting.
- Processed vendor invoices for timely payments and records management.
- Managed expense reports and ensured compliance with company policies.
- Reconciled accounts payable transactions and resolved discrepancies swiftly.
Customer Service Representative
Mid-State Ventures/LTS
Rocky Mount, NC
03.2013 - 01.2016
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline processes, improving response times for customer support.
- Trained new staff on company policies and customer service best practices, enhancing team knowledge and service quality.
- Utilized CRM software to manage customer interactions, improving accuracy of records and follow-up processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls, resolving issues effectively to satisfy customer needs and support company objectives.
Accounts Payable Clerk
Mid-State Financial
Rocky Mount, NC
01.2013 - 01.2016
- Streamlined payment processing procedures by implementing automated systems, enhancing efficiency and reducing transaction errors.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Managed accounts receivable by analyzing payment trends, which contributed to timely collections and improved cash flow.
- Collaborated with cross-functional teams to resolve discrepancies in collections, improving accuracy and customer satisfaction.
- Assisted in the development of collection strategies that increased recovery rates and strengthened customer relationships.
- Exhibited strong personal responsibility by proactively managing workload and ensuring task completion.
- Identified and resolved operational problems to enhance overall efficiency and service quality.
- Handled customer payments efficiently to maintain accurate financial records.
- Entered new customers' information in the system.
Education
GED -
Nash Community Collage
Nashville, NCSkills
- Prescription specialist
- Customer service representative
- Customer payment processing
- Payroll processing
- Accounts payable
- Compliance assistance
- Data entry
Languages
Fluent in Spanish with ability to interpret and translate docs.
Timeline
Customer service and prescription specialist
Lynn Hutchins Psychiatric group
02.2026 - Current
Accounting Clerk
Mid-State Ventures
01.2016 - 03.2023
Accounts Payable Clerk
Mid-State Ventures
01.2016 - 03.2023
Customer Service Representative
Mid-State Ventures/LTS
03.2013 - 01.2016
Accounts Payable Clerk
Mid-State Financial
01.2013 - 01.2016
GED -
Nash Community Collage