Charity Ricketts
Hockley,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Togo Manager /Restaurant Server
Adriatic Cafe Italian Grill
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Dining Room Coordinator /Cocktail Server
Lupe Tortilla
05.2021 - 06.2022
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Supervised wait staff during meal service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Host /Server
Bombshells Restaurant And Bar
05.2020 - 05.2021
- Seated guests and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
CiCis Pizza
08.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Summer School Volunteer
Hafida Becker
06.2019 - 07.2019
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Summer School Volunteer
Hafida Becker
06.2018 - 07.2018
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Tutored at various competency levels to help people with reading, math and writing skills.
Babysitter /Live-Out Nanny
Erica Richard
07.2016 - 06.2018
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
Tomball Memorial High School
Tomball, TX07.2020
Skills
- Strategic Planning
- Workforce Management
- Time Management
- Team Leadership
- Negotiation
- Complex Problem-Solving
- Decision Making
- Effective Communication
- Organizational Skills
- Staff Training and Development
- Customer Service
- Good Judgment
Timeline
Togo Manager /Restaurant Server
Adriatic Cafe Italian Grill
08.2022 - Current
Dining Room Coordinator /Cocktail Server
Lupe Tortilla
05.2021 - 06.2022
Host /Server
Bombshells Restaurant And Bar
05.2020 - 05.2021
Cashier
CiCis Pizza
08.2019 - 05.2020
Summer School Volunteer
Hafida Becker
06.2019 - 07.2019
Summer School Volunteer
Hafida Becker
06.2018 - 07.2018
Babysitter /Live-Out Nanny
Erica Richard
07.2016 - 06.2018
High School Diploma -
Tomball Memorial High School
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