CHARITY SMITH
GREENVILLE,NC
Summary
Dedicated and hardworking Senior Medical Receptionist Trainer who is also a certified Processing Technician and Phlebotomist seeking employment with your company. My highly-organized and dependable work ethic in corporate office settings, knowledge of preparing and maintaining files, and exceptional customer service skills makes me the best candidate for the position allowing me to utilize my extraordinary communication skills, leadership abilities, strong judgment and remarkable critical thinking abilities. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Physicians East Bariatrics
Greenville, NC
06.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Completed day-to-day duties accurately and efficiently.
- Front desk coordinator for the practice while adhering to HIPAA.
- Responsible for patient scheduling and registration, phone management.
Designated Trainer for Medical Receptionist
BPL Plasma Inc.
Greenville, NC
09.2019 - 06.2024
- Responsible for implementing a training plan for new employees in the medical reception area
- Ensure new employee's job training is delivered according to company policies and procedures
- Assess employees' level of competency and adjust to the employee's needs
- Works closely with Training Coordinator and Center Management to provide new employee with the training plan that works best for them
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Responded promptly to inquiries from staff members regarding any concerns about workplace hazards or risks.
Processing Technician
BPL Plasma Inc.
Greenville, NC
04.2019 - 06.2024
- Responsible for aseptic sampling of plasma units
- Required to prepare inventory of plasma during shipments for testing
- To Maintain cleanliness and organized freezers that store the plasma
- To ensure that all plasma bottles being processed are acceptable and are placed in freezer within allowed timeframes
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Verified that all materials used in the production process meet required standards prior to use.
- Engaged in continuous improvement projects to enhance process efficiency and product quality.
- Trained new personnel on proper operating techniques for processing machinery.
- Identified areas for improvement within existing processes, systems, and procedures related to production operations.
- Trained new technicians on process operations and safety protocols.
Phlebotomist
BPL Plasma Inc.
Greenville, NC
01.2018 - 06.2024
- Prepares donor, donor area, and all necessary equipment for plasmapheresis process
- Required to conduct venipuncture and other procedures as per SOP
- Primarily responsible for the safety and care of donor during plasmapheresis process
- Required to stock phlebotomy cart or carrier with appropriate supplies
- Efficiently organize daily work based on collection priority
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Interacted with patients to gather and record data prior to blood draws.
- Assisted in the training and mentoring of new phlebotomy staff.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Senior Medical Receptionist
BPL Plasma Inc.
Greenville, NC
07.2017 - 06.2024
- Determine eligibility of plasma donors by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Maintain cleanliness of reception area while providing a high level of customer service over the phone and in person to our regular and prospective donors throughout the day
- Guarantee accurate recording of donor data within the Donor Management System
- Greeted patients and visitors in a professional manner.
- Communicated with patients with compassion while keeping medical information private.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
Senior Medical Receptionist
Easter Seals UCP Inc.
01.2000 - 06.2013
- Observed individual behaviors and suspect actions and reported issues to supervisory staff
- Provided diverse assistance to teachers, including clerical support, classroom management, and document organization
- Maintained head count and attendance sheets
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words
- Instructed small groups of students and maintained safety and security of all youth under care
Education
DEGREE - Sign Language Interpreter
PITT COMMUNITY COLLEGE
01.2025
CERTIFICATE - Sign Language- BASIC
PITT COMMUNITY COLLEGE
12.2010
GED - High School Diploma
PITT COMMUNITY COLLEGE
12.2002
Skills
- Organization and Efficiency
- Collaborative
- Excellent Communication Skills, both verbal and written
- Proficient in Medical Office Software
- Knowledgeable of medical terminology and billing codes
- Ability to work independently or as a part of a team
- Customer service skills to interact effectively with patients
References
References available upon request.
Timeline
Administrative Assistant
Physicians East Bariatrics
06.2024 - Current
Designated Trainer for Medical Receptionist
BPL Plasma Inc.
09.2019 - 06.2024
Processing Technician
BPL Plasma Inc.
04.2019 - 06.2024
Phlebotomist
BPL Plasma Inc.
01.2018 - 06.2024
Senior Medical Receptionist
BPL Plasma Inc.
07.2017 - 06.2024
Senior Medical Receptionist
Easter Seals UCP Inc.
01.2000 - 06.2013
DEGREE - Sign Language Interpreter
PITT COMMUNITY COLLEGE
CERTIFICATE - Sign Language- BASIC
PITT COMMUNITY COLLEGE
GED - High School Diploma
PITT COMMUNITY COLLEGE
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