Charity Warden
Hiwassee,VA
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Pulaski County Public Schools, with expertise in data entry and positive customer service. Excelled in maintaining confidentiality and streamlining operations, achieving a significant reduction in process lags. Skilled in Microsoft Excel and fostering professional relationships, consistently delivering beyond expectations. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Pulaski Conty Public Schools
11.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, students, and parents,
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings.
Office Manager
C. Houston Teaters OD, PC
06.2010 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Manager
Walmart
11.2003 - 01.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Shoe Show
02.2003 - 11.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Pulaski County Senior High School
Dublin, VA06.2003
Skills
- Positive Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
Timeline
Administrative Assistant
Pulaski Conty Public Schools
11.2017 - Current
Office Manager
C. Houston Teaters OD, PC
06.2010 - 07.2021
Customer Service Manager
Walmart
11.2003 - 01.2010
Sales Associate
Shoe Show
02.2003 - 11.2003
High School Diploma -
Pulaski County Senior High School
Similar Profiles
Sarah PolchaSarah Polcha
Assistant Superintendent of Student Services at Pulaski County Public SchoolsAssistant Superintendent of Student Services at Pulaski County Public Schools
Timothy BurdickTimothy Burdick
Special Education Teacher at Milwaukee Public Schools, MPS-PulaskiSpecial Education Teacher at Milwaukee Public Schools, MPS-Pulaski
McKenzie ColemanMcKenzie Coleman
Substitute Teacher, K-12 at Pulaski County Public SchoolsSubstitute Teacher, K-12 at Pulaski County Public Schools