Charity Weed
Glendale,AZ
Summary
I am a highly motivated Sales Professional with extensive experience in sales and customer service . As an outgoing saleswoman, with a track record of increasing sales, and improving the buying experience; I pride myself in building positive relationships with new and existing customers. I always make it my priority to offer superior, friendly and reliable customer service in both english and spanish.
Overview
6
6
years of professional experience
Work History
Full Time Salesmen
Coach
Glendale, AZ
09.2023 - Current
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Expanded customer base by attending networking events and building professional connections.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Top Seller
Bath & Body Works
02.2020 - Current
- Met and exceeded sales goals by Assessing customers' needs and interests to best recommend products..
- Promoted customer loyalty and consistent sales by delivering friendly service, knowledgeable assistance, demonstrating products, and upselling to all customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Fluent in cash register operations
Sales Associate
CATO’s Fashion
01.2020 - 09.2020
- Analyzed and processed product returns, and exchanges
- Kept records related to sales, returns and inventory availability
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Assisted with shift change by counting money in cash drawer at the beginning and end of a shift.
Customer Service Phone Representative
Abeka Publishing
05.2018 - 10.2019
- Answered customer questions regarding available merchandise, ordering functions, current prices and upcoming company changes
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Entered customer interaction details in Microsoft dynamics Navigation to track requests, document problems and record solutions offered
- Described and explained details for more than 800 Products and Service options to inform customers, guide purchasing decisions and up-sell products
- Helped hundreds of customers every week by approaching conversations with positive attitude and concise and informative answers
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Education
Bachelor Of Arts - Graphic Design
Pensacola Christian College
Pensacola, FL12.2019
High school - Graphic Design
Abeka Academy
Pensacola, FL04.2015
Skills
- Language Fluency In Spanish
- Cash Register Operations
- Retail Product Knowledge
- Adobe: Photoshop,
lightRoom,
Illustrator,
InDesign - Upselling
- Product merchandising
- Organization
- Problem-Solving
- Communication
- Excellent People Skills
- Social Perceptiveness
- Reliable/Punctual
- Exceptional Customer Service
- Relationship builder
Timeline
Full Time Salesmen
Coach
09.2023 - Current
Top Seller
Bath & Body Works
02.2020 - Current
Sales Associate
CATO’s Fashion
01.2020 - 09.2020
Customer Service Phone Representative
Abeka Publishing
05.2018 - 10.2019
Bachelor Of Arts - Graphic Design
Pensacola Christian College
High school - Graphic Design
Abeka Academy