Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Weed

Glendale,AZ

Summary

I am a highly motivated Sales Professional with extensive experience in sales and customer service . As an outgoing saleswoman, with a track record of increasing sales, and improving the buying experience; I pride myself in building positive relationships with new and existing customers. I always make it my priority to offer superior, friendly and reliable customer service in both english and spanish.

Overview

6
6
years of professional experience

Work History

Full Time Salesmen

Coach
Glendale, AZ
09.2023 - Current
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Expanded customer base by attending networking events and building professional connections.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.

Top Seller

Bath & Body Works
02.2020 - Current
  • Met and exceeded sales goals by Assessing customers' needs and interests to best recommend products..
  • Promoted customer loyalty and consistent sales by delivering friendly service, knowledgeable assistance, demonstrating products, and upselling to all customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Fluent in cash register operations

Sales Associate

CATO’s Fashion
01.2020 - 09.2020
  • Analyzed and processed product returns, and exchanges
  • Kept records related to sales, returns and inventory availability
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Assisted with shift change by counting money in cash drawer at the beginning and end of a shift.

Customer Service Phone Representative

Abeka Publishing
05.2018 - 10.2019
  • Answered customer questions regarding available merchandise, ordering functions, current prices and upcoming company changes
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Entered customer interaction details in Microsoft dynamics Navigation to track requests, document problems and record solutions offered
  • Described and explained details for more than 800 Products and Service options to inform customers, guide purchasing decisions and up-sell products
  • Helped hundreds of customers every week by approaching conversations with positive attitude and concise and informative answers
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

Education

Bachelor Of Arts - Graphic Design

Pensacola Christian College
Pensacola, FL
12.2019

High school - Graphic Design

Abeka Academy
Pensacola, FL
04.2015

Skills

  • Language Fluency In Spanish
  • Cash Register Operations
  • Retail Product Knowledge
  • Adobe: Photoshop,
    lightRoom,
    Illustrator,
    InDesign
  • Upselling
  • Product merchandising
  • Organization
  • Problem-Solving
  • Communication
  • Excellent People Skills
  • Social Perceptiveness
  • Reliable/Punctual
  • Exceptional Customer Service
  • Relationship builder

Timeline

Full Time Salesmen

Coach
09.2023 - Current

Top Seller

Bath & Body Works
02.2020 - Current

Sales Associate

CATO’s Fashion
01.2020 - 09.2020

Customer Service Phone Representative

Abeka Publishing
05.2018 - 10.2019

Bachelor Of Arts - Graphic Design

Pensacola Christian College

High school - Graphic Design

Abeka Academy
Charity Weed