Rolando Burgos
The Bronx,NY
Summary
Dynamic and detail-oriented busser with experience at Morton's Steakhouse, recognized for enhancing customer satisfaction through efficient table turnover and meticulous cleaning. Proficient in equipment operation and time management, consistently improving productivity and maintaining a pristine dining environment. Bilingual in Spanish, fostering clear communication with diverse teams.
Overview
7
7
years of professional experience
Work History
Restaurant Busser
Strip House
03.2021 - 02.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Restaurant Busser
Morton's Steakhouse
01.2018 - 01.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Restaurant Busser
Sapphire Nightclub
03.2020 - 04.2024
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Enhanced overall restaurant presentation through constant upkeep of common areas such as entryways, waiting areas, coat rooms, and restrooms.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Leadership Institute High School
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Inventory management
- Equipment operation
- Server support
- Food safety
- Quality control
- Table setting
- Proper glassware handling
- Multitasking and organization
- Station restocking
- Glassware handling
- Table resetting
- Shift flexibility
- Language fluency in Spanish
Timeline
Restaurant Busser
Strip House
03.2021 - 02.2025
Restaurant Busser
Sapphire Nightclub
03.2020 - 04.2024
Restaurant Busser
Morton's Steakhouse
01.2018 - 01.2025
Leadership Institute High School