Charity Whitehead
Nashville,TN
Summary
Versatile and compassionate professional with a background at Metro Nashville Public Schools, adept in documentation and fostering social development. Excelled in tailoring educational support and enhancing patient care, demonstrating a calm demeanor and effective communication. Achieved positive outcomes through conflict resolution and proactive engagement, contributing to significant improvements in client and student well-being.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Metro Nashville Public Schools-Jones Elementary
03.2022 - Current
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered tests and assessments to evaluate student progress and performance.
- Took part in professional development workshops to boost skills.
Rehabilitation Technician
TriStar Southern Hills Medical Center
01.2021 - 02.2022
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated with health and community partners to expedite services for new and existing customers.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients and families on exercises and proper body mechanics.
- Communicated with physicians to provide updates on patient care.
Patient Care Technician
Meharry Medical Group
08.2020 - 01.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Medical Screener
All Pro Homecare
01.2020 - 07.2020
- Answered questions and provided appropriate assistance and communication to callers.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Obtained patient vitals such as height, weight and blood pressure.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Customer Service Host
Walmart
06.2019 - 12.2019
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
Cashier
H.G. Hills
05.2018 - 05.2019
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
Master of Education - Instructional Practice K-5 +SPED
Lipscomb University
Nashville, TN06-2026
Bachelor of Science - Human Performance And Sport Sciences
Tennessee State University
Nashville, TN05-2018
High School Diploma -
East Literature Magnet High School
Nashville, TN05-2014
Skills
- Documentation
- Calm and patient demeanor
- Verbal and written communication
- Conflict resolution techniques
- Social development and integration
Timeline
Paraprofessional
Metro Nashville Public Schools-Jones Elementary
03.2022 - Current
Rehabilitation Technician
TriStar Southern Hills Medical Center
01.2021 - 02.2022
Patient Care Technician
Meharry Medical Group
08.2020 - 01.2021
Medical Screener
All Pro Homecare
01.2020 - 07.2020
Customer Service Host
Walmart
06.2019 - 12.2019
Cashier
H.G. Hills
05.2018 - 05.2019
Master of Education - Instructional Practice K-5 +SPED
Lipscomb University
Bachelor of Science - Human Performance And Sport Sciences
Tennessee State University
High School Diploma -
East Literature Magnet High School
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