Charity Williams
Portsmouth,VA
Summary
Skilled Active Duty U.S. Navy Corpsman offering seven years of military medical experience, as well as expertise ranging from emergency care to staff education and training. Highly motivated to practice medicine, improve quality of life by educating communities, and serve those who serve.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Center Supervisor
Naval Medical Center Portsmouth
10.2021 - Current
- Improved team productivity by implementing efficient work schedules and mentoring staff on best practices.
- Reduced production downtime by effectively coordinating maintenance and repairs of equipment.
- Achieved higher levels of customer satisfaction through timely order fulfillment and quality assurance checks.
- Enhanced workplace safety by conducting regular inspections, enforcing safety protocols, and addressing potential hazards promptly.
- Managed budgets and resources to ensure cost-effective operations without compromising service delivery or product quality.
- Developed comprehensive training programs for new hires, resulting in faster integration into the team and increased efficiency.
- Established clear expectations for staff members, ensuring accountability for meeting performance standards and contributing to team success.
Guest Services Agent
Hilton Garden Inn
03.2023 - 12.2023
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Ensured compliance with all safety regulations by conducting regular walkthroughs of public spaces within the hotel.
General Duty Corpsman
Branch Health Clinic Diego Garcia
08.2020 - 09.2021
- Improved patient care by providing accurate assessments and administering appropriate treatments.
- Assisted medical professionals in emergency situations, ensuring timely response and effective teamwork.
- Maintained accurate medical records for all patients under my care, contributing to efficient diagnosis and treatment plans.
- Provided compassionate care to patients, fostering trust and positive relationships throughout their recovery process.
- Trained junior Corpsmen on proper procedures and protocols, enhancing team proficiency and overall performance.
- Managed inventory of medical supplies, ensuring availability during critical situations while reducing waste and cost.
- Administered vaccinations to service members as part of preventative health measures, reducing the risk of illness within the unit.
General Duty Corpsman
Naval Hospital Okinawa
03.2018 - 03.2020
Education
Bachelor of Science - Public Health
The University of West Florida
Pensacola, FL12.2023
Associate of Science - Health Sciences
Purdue University
West Lafayette, IN10.2019
High School Diploma -
Paxon School/Advanced Studies
Jacksonville, FL05.2017
Skills
- Team Management
- Final inspections
- Equipment Troubleshooting
- Operational Efficiency
- Workload analysis
- Project Management
- Staff Development
- Inventory Control
- Support Services
Certification
- Certified Phlebotomy Technician, National Phlebotomy Association - [Since 2019]
- Sexual Assault Prevention & Response Victims Advocate Training - November 2020 - November 2022
- [Area of certification], U.S. Military Apprenticeship Program - [Timeframe]
- [Medical Assistant], U.S. Military Apprenticeship Program - [Timeframe]
- [Medical Assistant], [American Registry of Medical Assistants] - Since 2019
- [Hospice Volunteer] Training - Since 2024
Timeline
Guest Services Agent
Hilton Garden Inn
03.2023 - 12.2023
Work Center Supervisor
Naval Medical Center Portsmouth
10.2021 - Current
General Duty Corpsman
Branch Health Clinic Diego Garcia
08.2020 - 09.2021
General Duty Corpsman
Naval Hospital Okinawa
03.2018 - 03.2020
Bachelor of Science - Public Health
The University of West Florida
Associate of Science - Health Sciences
Purdue University
High School Diploma -
Paxon School/Advanced Studies
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