Charity Williams
Pearl City,HI
Summary
Friendly and dependable professional with over 6 years of customer service and hospitality experience, including leadership, training, hiring, and recruitment. Experienced in training new employees, assisting with onboarding, handling customer needs, and keeping operations running smoothly in fast-paced environments. Known for being a strong communicator, quick learner, team player, and someone who takes initiative to get the job done.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Recruitment Specialist (Seasonal)
NXTThing
Columbus, Ohio
07.2026 - Current
- Send onboarding documents promptly to new hires.
- Tracked onboarding processes in Excel, ensuring timely completion and compliance.
- Updated information in ADP, ensuring accuracy and completeness.
- Resolved missing documents or information by proactively contacting candidates.
- Collaborated with team members, including managers, customer relationship management and scheduling.
- Applied good judgment and initiative to independently solve problems.
Lead Server
TopGolf
Orlando, Florida
07.2022 - 05.2026
- Coordinated food and drink service during peak hours to ensure smooth operations.
- Recommended food and drink options while upselling menu items to drive sales.
- Processed food and drink orders efficiently using Toast POS and Touch Dynamic POS systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Bussed and pre-bussed tables to expedite bay turnover and maintain cleanliness.
- Trained new staff on Topgolf standards, emphasizing comprehensive menu knowledge and service quality.
- Cultivated relationships with players to elevate their experience beyond standard service.
- Assisted players with bay assignments and clarified facility rules to enhance player engagement.
- Provided instruction on golfing techniques, enhancing player enjoyment through effective tips.
Event Ambassador
TopGolf
Orlando, Florida
10.2022 - 05.2026
- Facilitated setup and breakdown of event spaces and equipment for seamless operations.
- Collaborated with team members to ensure efficient event execution.
- Delivered cocktail service to enhance guest experiences.
- Provided exceptional service to private parties in designated rooms and golf bays.
- Arranged buffets and managed food distribution for events.
Training Team
TopGolf
Orlando, Florida
01.2022 - 05.2026
- Conducted shadow shifts with new hires to facilitate practical learning.
- Supported training sessions for new hires, improving onboarding experience and integration into the team.
- Coached staff on upcoming initiatives, ensuring preparedness for changes.
- Created PowerPoint presentations to support training curriculum effectively.
- Partnered with the training manager to standardize delivery of educational content across training sessions.
- Engaged in hiring events and conducted one-on-one interviews to identify and select qualified candidates.
Server
Winghouse Bar & Grill
Orlando, Florida
05.2022 - 08.2022
- Prepared beverages and served food according to Winghouse standards.
- Took orders and coordinated with kitchen staff to ensure timely food preparation.
- Operated POS terminals to accurately input orders and manage billing processes.
- Maintained cleanliness and organization of the dining area, enhancing overall guest experience.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Guest Service Team Leader
Topgolf
Orlando, Florida
10.2021 - 07.2022
- Supervised the guest service team to elevate customer experience and satisfaction.
- Resolved guest inquiries and complaints with professionalism and promptness.
- Assigned golf bays to guests, ensuring seamless access and enjoyment during their visit., providing updates through text notifications.
- Managed retail operations in the lobby, processing transactions efficiently with a cash register.
- Assisted players with the game system sign-in and explained gameplay rules.
- Retrieved golf clubs from storage for guests, ensuring they had the equipment for their game.
- Conducted weekly inventory counts of retail items, reporting findings to the manager.
Lifeguard
Orange County Parks and Recreation
Apopka, Florida
05.2021 - 09.2021
- Provided first aid and CPR during emergencies to ensure patron safety and well-being.
- Monitored swimming areas to ensure safety and regulatory compliance.
- Conducted regular safety drills and training sessions to enhance staff preparedness.
- Informed patrons of safety protocols and policies to enhance awareness and compliance.
- Monitored river conditions for potential animal threats to safeguard patrons.
Head Hostess
Backroom Steakhouse
Apopka, Florida
08.2019 - 09.2021
- Coordinated guest seating and managed waitlists during peak hours to optimize service efficiency.
- Trained and supervised new host staff, ensuring adherence to service protocols for consistent guest experience.
- Utilized OpenTable to track bookings, improving table turnover rates during peak hours.
- Delivered bread and water to tables promptly, contributing to overall guest satisfaction.
- Utilized Aloha POS and Toast POS system for effective handling of to-go orders.
- Communicated seating arrangements to the server team for seamless operations.
- Assisted with pre-bussing and bussing tables to maintain swift service.
Education
Certification -
Florida Real Estate Learning Center
Orlando, FL09-2021
High School Diploma -
Apopka High School
Apopka, FL05-2021
Skills
- Hiring and interviewing
- Training processes
- Point of sale systems
- Customer service excellence
- Restaurant operations
- Leadership
- Computer literacy
- Beverage knowledge
Certification
- Food Handler Certifications
- CPR & First Aid (March 2021-March 2022)
- Lifeguard Training
- AED certification
Timeline
Recruitment Specialist (Seasonal)
NXTThing
07.2026 - Current
Event Ambassador
TopGolf
10.2022 - 05.2026
Lead Server
TopGolf
07.2022 - 05.2026
Server
Winghouse Bar & Grill
05.2022 - 08.2022
Training Team
TopGolf
01.2022 - 05.2026
Guest Service Team Leader
Topgolf
10.2021 - 07.2022
Lifeguard
Orange County Parks and Recreation
05.2021 - 09.2021
Head Hostess
Backroom Steakhouse
08.2019 - 09.2021
Certification -
Florida Real Estate Learning Center
High School Diploma -
Apopka High School