Charity Wright
Tampa Bay Area,FL
Summary
Product development leader with proven experience driving innovation and delivering impactful results. Skilled in strategic planning, market analysis, and agile methodologies. Strong focus on team collaboration, effective communication, and adaptive problem-solving. Known for reliable performance in fast-paced environments and ability to align product vision with business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Product Development
DataLink
03.2023 - Current
- Collaborate on product concepts: Work with internal and external stakeholders to develop product ideas into executable results that align with company goals
- Plan and prioritize projects: Organize and schedule projects within the company's roadmap and ensure compliance with industry standards
- Oversee project health and timelines: Monitor the progress and status of projects leveraging Agile and Kanban methodologies
- Serve as a Subject Matter Expert: Provide expertise and leadership to enhance internal stakeholder knowledge
- Oversee strategic product teams and cultivate stakeholder relationships: Lead strategic product teams and foster innovation through regular stakeholder communication
Product Manager
DataLink
11.2017 - 03.2023
- Balanced strategic vision with stakeholder expectations: Aligned goals with practical steps to ensure projects met deadlines and satisfied stakeholder needs
- Ensured compliance with regulatory requirements: Verified product adhered to relevant regulations and certifications
- Fostered team cohesiveness: Built a collaborative environment through open communication and teamwork with onshore and offshore teams
- Anticipated product needs: Proactively identified enhancements to platforms
Associate Product Manager
DataLink
11.2015 - 11.2017
- Researched stakeholder requests: Investigated platform improvements and ensured alignment with regulatory standards and certifications
- Assisted in prioritizing sprints and backlogs: Helped organize and prioritize project tasks based on urgency and estimated timelines
- Documented and presented requirements: Authored business and technical requirements
- Facilitated stakeholder communication: Managed stakeholder requests and demonstrated new product features
Quality Assurance Manager
DataLink
04.2012 - 11.2015
- Created QA guidelines and best practices: Documented and streamlined QA processes still in use
- Established foundation for automated testing: Researched and implemented automated testing methodologies
- Managed Team Members: Trained and mentored QA team members across all platforms
- Attained Product Expertise: Evolved into a Subject Matter Expert for multiple products
Education
Childhood Education -
University of Tulsa
Skills
- 3rd Party Integrations
- Product Innovation/Delivery
- SQL, TFS, DevOps, Jira, Zendesk
- Data-driven decision-making
- Cross-Functional Leadership
- Product Roadmapping
- Competitive Analyses
- Stakeholder Management
- Teamwork and Collaboration
- Critical Thinking
- Effective Communication
- Self Motivation
- Training and Development
- Project Management
- Strategic Planning and Alignment
Accomplishments
Client Management:
+ Managed relationships and projects for Fortune-ranked payers and subsidiaries, correctional healthcare providing mental and behavioral health services, and home health organizations. Stakeholders spanned across Value-Based Care, ACOs, MSOs, IPAs, and Wholly-Owned entities, covering millions of Medicare and Commercial lives across multiple states.
Integrations:
+ Led integrations with award-winning Medication Management, FHIR, Billing, and EHR vendors as well as with AI technology.
Software Development & Project Management:
+ Directed 8 software and web-based application projects.
+ Supervised more than 25 projects, each generating revenue between $250K to $3M.
Team Leadership:
+ Managed 6 Strategic Teams.
+ Maintained a zero-bug backlog across multiple teams.
+ Achieved a 100% reduction in Data/Reporting backlog in less than 6 months.
Project Delivery:
+ Completed 100% of projects within or ahead of projected timelines.
Certification
- Braintrust Consulting Group
Certified Scrum Product Owner - QAI Global Institute
Computer Systems, Testing - Allied Medical Schools
Medical Transcription
Languages
English
Native or Bilingual
Timeline
Director of Product Development
DataLink
03.2023 - Current
Product Manager
DataLink
11.2017 - 03.2023
Associate Product Manager
DataLink
11.2015 - 11.2017
Quality Assurance Manager
DataLink
04.2012 - 11.2015
Childhood Education -
University of Tulsa
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