Dynamic Salesforce Administrator with extensive experience at Global Experience Specialist (GES), optimizing Salesforce for 600+ users. Expert in Lightning migrations and data management, I designed 50+ Flows, enhancing operational efficiency. Proven ability to lead user training and collaborate with stakeholders, driving strategic decisions through impactful reports and dashboards.
Salesforce Lightning Migration, Led org-wide migration from Classic to Lightning, redesigning over 50 page layouts and retraining 600+ users., MIAW- (Omni Channel Configuration and Einstein Functionalities), Migration of Service teams from Legacy Live Agent to Messaging and In app with Omni Channel Configuration for Chat., Dreamforce Attendee: DF 2022, DF 2023, DF2024.