Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Mounika Atluri

Prosper,USA

Summary

Dynamic Salesforce Administrator with extensive experience at Global Experience Specialist (GES), optimizing Salesforce for 600+ users. Expert in Lightning migrations and data management, I designed 50+ Flows, enhancing operational efficiency. Proven ability to lead user training and collaborate with stakeholders, driving strategic decisions through impactful reports and dashboards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Salesforce Administrator

Global Experience Specialist (GES)
Las Vegas, NV
01.2022 - Current
  • As a Solo Salesforce Administrator, Administered and optimized Salesforce org with 600+ users across global sales and support teams.
  • Designed and implemented 50+ Flows to replace legacy workflow rules and process builders.
  • Handled larger team Migrations from Classic to Lightning interface which includes Knowledge article Migration as well.
  • Migration of Service teams from Live Agent to Messaging in App & Web and other generative AI functionalities in service cloud.
  • Built dynamic dashboards and reports used by VP-level stakeholders to drive strategic decisions.
  • Improved data integrity by designing a new role hierarchy and security model across departments.
  • Led Salesforce-related components of system integrations with Marketo, Seismic etc.
  • Continuous monitoring of Salesforce Release updates
  • Conducted quarterly user enablement sessions and maintained a self-service training portal.
  • User onboarding and Salesforce licenses Audit throughout the organization.

Salesforce Administrator

Arizona State University
Tempe, AZ
01.2020 - 11.2021
  • Managed configuration and maintenance of Salesforce org with 300+ users.
  • Administrated and monitored the company’s Salesforce CRM Application
  • Gather business requirements for functionality on legacy systems to move on to the salesforce.
  • Supported data migration projects and cleaned 50,000+ records using Data Loader.
  • Implemented validation rules and approval processes to streamline quote generation.
  • Worked with developers and QA to test and deploy new features via sandbox environments.
  • Contract

Salesforce Administrator

IQVIA
Dallas, TX
01.2018 - 11.2019
  • Designed, Implemented and deployed the custom Objects, custom fields, Page layouts and Custom tabs and components to suit the needs of the application
  • Rolled out Salesforce Chatter to all users to improve and accelerate companywide Communication.
  • Involved in creating and customizing Email template and configuring them to email alerts.
  • Designed and modified Approval Processes and created Approval steps which used email alerts and field updates.
  • Conducted internal training sessions for business users on Salesforce technology functionalities especially with respect to reports and dashboards.
  • Contract

Junior Salesforce Administrator

Power Home Solar
Mooresville, NC
01.2017 - 04.2018
  • Created Custom Objects, User management and Validation Rules.
  • Involved in gathering customer requirements.
  • Developed and configured various Custom reports and dashboards and folders.
  • Worked on various Salesforce.com standard objects like Accounts, contacts, lead and Opportunities.
  • Created custom profiles and given permissions to role Hierarchies
  • Contract

Education

B.E. Degree -

Visveswaraya Technological University
Bengaluru
01.2011

Skills

  • Salesforce Sales & Service Cloud
  • Classic to Lightning Migrations and Knowledge Base Migration
  • Digital Engagement Migrations (MIAW & Einstein related Functionalities)
  • Lightning Experience, Dynamic Forms
  • Flow Builder, Process Builder, Approval Processes
  • User Management, Profiles, Permission Sets
  • Reports & Dashboards (Executive-Level
  • Data Management, Data Loader, Validation Rules
  • Change Sets, Sandbox Management, Release Planning
  • 3rd Party Integrations
  • Agile Project Methodology
  • Stakeholder Collaboration & Training
  • Knowledge on Apex and LWC components
  • Salesforce (Sales Cloud, Service Cloud), Flow, Data Loader, VS Code, Workbench, Jira, Excel, Google Workspace, Tableau CRM

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator

Projects

Salesforce Lightning Migration, Led org-wide migration from Classic to Lightning, redesigning over 50 page layouts and retraining 600+ users., MIAW- (Omni Channel Configuration and Einstein Functionalities), Migration of Service teams from Legacy Live Agent to Messaging and In app with Omni Channel Configuration for Chat., Dreamforce Attendee: DF 2022, DF 2023, DF2024.

Timeline

Senior Salesforce Administrator

Global Experience Specialist (GES)
01.2022 - Current

Salesforce Administrator

Arizona State University
01.2020 - 11.2021

Salesforce Administrator

IQVIA
01.2018 - 11.2019

Junior Salesforce Administrator

Power Home Solar
01.2017 - 04.2018

B.E. Degree -

Visveswaraya Technological University