Charity Denise Walker
Oklahoma City,Oklahoma
Summary
Experienced nursing student professional with a track record of providing high-quality care to patients across various medical settings. Exceptional communication and task prioritization skills enable effective coordination of patient care. Proven ability to stay organized and prioritize tasks in fast-paced environments. Strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to make valuable contributions to team success and achieve positive results. Thrives on tackling new challenges and is dedicated and enthusiastic about advancing organizational objectives. Adapts quickly to new environments, showcasing strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Care Team Associate
OU Medical Center Edmond
10.2023 - Current
- Assisted nurses with daily tasks, streamlining workflows for a more efficient care environment.
- Ensured a clean, safe, and comfortable environment for patients by maintaining rooms and equipment in adherence to infection control protocols.
- Facilitated timely communication between patients, families, and healthcare professionals to ensure optimal care coordination.
- Improved patient satisfaction scores by providing compassionate assistance during their hospital stay.
- Maintained patient confidentiality while handling sensitive medical information according to HIPAA guidelines.
- Enhanced patient care by efficiently managing and updating medical records.
- Successfully managed time-sensitive tasks such as specimen collection and transportation within established timeframe.
- Supported clinical staff with accurate documentation of vital signs, intake and output data, and other relevant information for informed decision making.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided emotional support to patients and families during difficult situations or crises, fostering a positive care experience.
- Increased patient safety by consistently performing hourly rounding checks.
Patient Service Representive
Integis
01.2022 - 10.2023
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Conducted intake interviews and collected necessary documentation
- Assisted patients with completing paperwork
- Provided clerical support to assist in delivery of quality health care services
- Obtained proper authorization and identification prior to release of confidential medical records
- Scheduled appointments and assisted with referrals
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Input patient data into the electronic medical record system accurately and efficiently
- Communicated delays in appointments and offered rescheduling
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
- Processed payments and reconciled accounts
- Verified patient insurance coverage before scheduling appointments or providing treatment.
Online Grocery Associate
Wal-Mart
05.2020 - 08.2020
- Utilized selection process for products within store and bagged products following bagging standards
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders
- Received work assignments from order system to fill orders
- Stored product correctly in staging area, following safety guidelines
- Greeted customers and took payment for orders to foster easy shopping experience
- Calculated purchase subtotals, taxes, and shipping costs for submission to customers.
Firefighter Instructor
Eastern Oklahoma County Technology Center
08.2016 - 05.2019
- Monitored weather conditions and fire behavior to inform containment strategy
- Presented programs for community on fire safety and injury prevention topics
- Participated in drills and training on techniques, operations and use of equipment
- Maintained, tested, and repaired firefighting equipment
- Pulled hoses from truck bed to connect hoses to hydrant and pump apparatuses
- Utilized hazard and risk assessment techniques to form incident analysis
- Positioned and climbed ladders to gain access to upper levels of buildings, or to rescue individuals from burning structures
- Operated pumps connected to high-pressure hoses
- Attached hose nozzles, depending on fire type and direct streams of water and chemicals onto fires
- Trained new employees to control and suppress fires
- Created openings in buildings for ventilation and entrance, used axes, chisels, crowbars, electric saws, and core cutters
- Maintained knowledge of current firefighting practices by participating in drills and by attending seminars, conventions, and conferences
- Dressed with equipment such as fire-resistant clothing and breathing apparatus
- Extinguished flames and embers to suppress fires, used shovels, and engine- and hand-driven water and chemical pumps
- Informed and educated public on fire prevention.
EMT-Basic
Midwest EMS
03.2012 - 10.2015
- Remained alert to dangerous situations to self, crew, and patients
- Performed CPR and utilized other life-saving measures
- Facilitated patient transport and communicated with hospital staff regarding patient care
- Responded to instructions from emergency medical dispatcher and drove emergency vehicle to specified location
- Executed timely medical and life-or-death decisions within limits of training and certification
- Utilized medical equipment and supplies to treat patients
- Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes
- Retained continually updated knowledge of treatment protocols and methods in constantly changing environment
- Monitored communication equipment to maintain contact with dispatcher
- Monitored vital signs and administered oxygen to support patient care
- Responded to 911 calls in a timely and appropriate manner
- Assisted admitting personnel to obtain and record information related to vital statistics and circumstances of emergency
- Removed or assisted in removal of victims from scene of accident or catastrophe
- Administered first aid treatment and life support care to sick and injured persons in prehospital settings
- Drove mobile intensive care unit to specified location, following instructions from emergency medical dispatcher
- Immobilized patient for placement on stretcher and ambulance transport, used backboard and other spinal immobilization device
- Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities
- Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies
- Coordinated work with other emergency medical team members or police or fire department personnel
- Provided basic first aid measures such as splinting fractures or applying bandages when necessary
- Performed CPR when necessary to sustain life until arrival at medical facility.
Education
Associate in Science (A.S.) in Medical billing and coding -
Keiser University
Fort Lauderdale, FL11.2021
Skills
- Medical Insurance
- Bookkeeping Support
- Family Medicine
- Reminder Calls
- Document Filing
- Office Administration
- Demographics Information
- Patient Registration
- Insurance Information Collection
- Payment Collection
- Chart Pulling
- Patient Greeting
- Appointment Scheduling
- Clinical Data Entry
- Directing Callers
- Multi-Line Telephone Systems
- Customer Service
- HIPAA Compliance
- Patient Care and Confidentiality
- Medical Filing
- Outbound Calling
- Insurance Verification
- Call Transfers
- Appointment Confirmation
- Insurance Form Processing
- Registration Requirements
- Punctual and Hardworking
- Office Supplies and Inventory
- Clerical and Filing Support
- Clinical Messaging
- Word Processing
- Comfort with Technology and Databases
- System Verification
- Medical History Documentation
- HCPCS Compliance
- Organization and Time Management
- Verifying Eligibility
- Coordinate Referrals
- 50 WPM Typing Speed
- Informed Consent
- Patient Records Gathering
- Medicaid
- Medical terminology knowledge
- Vital signs monitoring
- Catheter Care
- Patient Observation
- Infection control standards
- Feeding Assistance
- Professional Bedside Manner
- Blood Glucose Monitoring
- High level of autonomy
- Emergency Response
- Clinical Training
- Qualified in patient transport
- Time Management
- Attention to Detail
- Multitasking Abilities
- Patient Care
- Basic Life Support
- CPR Certification
Awards
- Phi Theta Kappa, High Honors, Summa cum laude
- Certification in Medical Billing, CMBP, 12/20
- Certification in Firefighting, Eastern Oklahoma County Technology Center, 12/16
- Certification in Emergency Medical Services, Redlands Community College, 05/07
Timeline
Care Team Associate
OU Medical Center Edmond
10.2023 - Current
Patient Service Representive
Integis
01.2022 - 10.2023
Online Grocery Associate
Wal-Mart
05.2020 - 08.2020
Firefighter Instructor
Eastern Oklahoma County Technology Center
08.2016 - 05.2019
EMT-Basic
Midwest EMS
03.2012 - 10.2015
Associate in Science (A.S.) in Medical billing and coding -
Keiser University
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