Charkeili Henderson
Covington ,Ga
Summary
Customer-focused professional with experience in food service, customer support, and childcare. Proven ability to lead team members, train new staff, and maintain high service standards in fast-paced environments. Strong communication, organization, and leadership skills with a reputation for reliability and delivering positive customer experiences.
Overview
2027
2027
years of professional experience
Work History
Child and Elderly Assistant
Self-employeed
01.2024 - Current
- Supervise and monitor child safety.
- Prepare and distribute mealtimes and snacks.
- Participating in activities such as reading and playing games.
- Supervise monitors to assist in a clean and safe environment.
- Participating in hands-on activities with assistance.
- Transport and run errands.
To-Go Specialist
Chilli’s
- Maintain a knowledge of the menu to explain offerings to guests.
- Ensure an excellent To-Go experience for every guest.
- Answer the phone and assist guests with placing To-Go orders.
- Entering orders in the POS system for transactions.
- Maintain a welcoming and neat environment for guests.
- Help assist customers with any questions or concerns.
Customer Service/Cook
Long John Silvers
- Prepare ingredients and menu items.
- Use food preparation equipment correctly including ovens, fryers, grills, and other kitchen equipment.
- Complete general cleaning tasks such as; wiping workstations, cleaning equipment, washing dishes, sweeping, and mopping.
- Address and resolve all guest concerns promptly.
- Maintain a safe, secure, and comfortable area for guests.
- Cross-trained to be employees in essential job functions.
- Operated Inbound/Outbound communication through headset.
- Professional verbal and written communication.
Customer Service/CSR
Pizza Hut GPS Hospitality
- Respond to customer concerns by providing friendly, knowledgeable support, and maintaining composure.
- Cross-trained employees in essential job functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Greet customers, take orders efficiently, answer questions, and provide helpful information.
- Enter orders into the data system, confirm details with customers, and process special requests.
- Maintain a clean and organized work environment.
Team Leader
Freddie’s
Covington Georgia
2025 - Current
- Led team in achieving operational goals through effective communication and delegation.
- Streamlined workflow processes to enhance productivity and efficiency within the team.
- Mentored junior staff, fostering skill development and promoting a collaborative environment.
- Implemented training programs to improve team performance and adherence to safety standards.
- Analyzed daily operations to identify areas for improvement and optimized resource allocation.
- Coordinated schedules and task assignments to ensure timely project completion.
- Developed standard operating procedures to maintain consistency in service delivery.
- Resolved conflicts among team members, promoting a positive work atmosphere and morale.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Diploma - undefined
Eastside High School
undefined
Georgia State University
Skills
- Teamwork skills
- Time Management skills
- Communication skills
- Organization skills
- Active listening skills
- Inventory Control
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Problem-solving
- Basic mathematics
- Event planning
- Microsoft Office Suite
- Document preparation
- Task prioritization
- Decision-making
- Written communication
- Verbal and written communication
Timeline
Child and Elderly Assistant
Self-employeed
01.2024 - Current
To-Go Specialist
Chilli’s
Customer Service/Cook
Long John Silvers
Customer Service/CSR
Pizza Hut GPS Hospitality
Diploma - undefined
Eastside High School
undefined
Georgia State University
Team Leader
Freddie’s
2025 - Current