Hannah Collins
Charlotte,NC
Summary
A motivated service worker with experience in the industries of hospitality, retail, food & beverage, and home healthcare. While responsibilities vary in each industry, I maintained the same level of consistency with my performance, achievement of goals, and overall customer satisfaction. Recognized and commended for proven ability to respond to and overcome challenges leading to success in a variety of work environments. Pursues every opportunity to support team members and proactively address issues. My personal brand is a high standard of honesty and integrity throughout all areas of my life.
Overview
11
11
years of professional experience
Work History
Elderly Caretaker
Self-Employed
06.2018 - Current
- Independently performing administrative and appointment scheduling, shopping, and medical needs
- Always maintains a positive and consummately professional demeanor, with the ability to instill trust and engagement of patients
- Dementia communication strategies and redirection methods
- Prepare and submit daily notes on patients
- Daily organization in the home is needed everywhere as most patients move things around due to Dementia
- Along with this, I prepare meals, do laundry, and keep living quarters clean
- Develop close relationships with my patients
- Working with people one on one really helped me to understand when to push and when to be gentle with someone and that every client is different.
- Enhanced patient comfort with gentle grooming, bathing, and dressing routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Cashier & Bakery Prep
Grandview Bakery & Sweet Shop
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
Lead Hostess
Waterstone Pizza
01.2014 - 06.2018
- Helped reduce customer complaints by 15% my first year of working at the door
- Frequently assisted co-workers during rush periods with orders
- Effectively trained 4 new co-workers
- Provided a safe and welcoming environment for each customer that stepped through the door
- Skilled at anticipating, identifying, and fulfilling the needs of guests around the clock.
Sales Associate
PacSun
01.2015 - 06.2016
- Operated point of sale systems
- Frequently upsold to customers
- More than often exceeded daily sales goals
- Engaged with customers enthusiastically to drive sales.
Education
Central Virginia Community College
LynchburgSociology And Criminal Justice
Longwood University
FarmvilleSkills
- Fast Learner
- Multi-Tasking
- Written and Verbal Communication
- Customer service
- Sales
- POS & Cash Handling
- Organizational Skills
- Teamwork Skills
- Problem-Solving
- Time management
- Exceptional customer service
- Adaptive and creative
- Safe Food Handling
- Beverage Preparation
- Menu Memorization
- Hospitality service expertise
Timeline
Cashier & Bakery Prep
Grandview Bakery & Sweet Shop
10.2021 - 06.2022
Elderly Caretaker
Self-Employed
06.2018 - Current
Sales Associate
PacSun
01.2015 - 06.2016
Lead Hostess
Waterstone Pizza
01.2014 - 06.2018
Central Virginia Community College
Sociology And Criminal Justice
Longwood University
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