Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Kriechbaum

Missoula,MT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Elderly Caretaker

My Parents
03.2015 - Current

Assisted elderly with daily living activities and physical therapies.

  • Encouraged elderly to engage in people-centered activities and participate in community.
  • Maintained clean, safe, and well-organized patient environment.

Illness

Medical Hiatus
03.2004 - 03.2015
  • During downtime:
  • Attempted to start a business in this period
  • Invented protective gear for men's sports

Revenue Management Specialist

Corpat, Inc
04.2002 - 03.2004
  • Leveraged expertise in forecasting to guide quarterly and annual budgeting objectives.
  • Informed operational strategy by accurately projecting financial data.
  • Increased Sales by at least 10% of airport share in all locations, over 50% in one, which had never been done.
  • Analyzed data and developed reports to inform operational strategy and decision-making.
  • Implemented process improvements to increase data accuracy and transparency.
  • Performed IT services for office systems / network
  • All duties of car rental agents

Car Rental Agent

Alamo / National Car Rental
08.1999 - 04.2002
  • Managed multiple tasks in high-volume environment - rentals, returns, phone calls, car detailing as needed
  • Greeted customers and addressed vehicle service inquiries - averaging 20+ customers / rentals / day
  • Highest sales average from Oct '99 until promotion in April 2002.
  • Obtained required consent and signatures from customers, verifying intended adherence to contract terms and policies
  • Trained new employees on National's systems and managers / agents once we merged with Alamo, implementing their system.

Telephone Research Interviewer

Research Data Design
10.1998 - 02.1999
  • Entered responses from survey participants into internal database using software to later compile reports or conduct analysis.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Top of hiring class in calls fielded per shift.

Car Rental Agent

Avis Rent-A-Car
06.1998 - 08.1998
  • Inspected returned vehicle rentals and discussed damage or concerns prior to completion of transaction
  • Obtained required consent and signatures from customers, verifying intended adherence to contract terms and policies
  • Answered questions via telephone and in-person, detailing vehicle information and procedures.

Education

No Degree - Mathematics And Business Information Systems

University of Montana
Missoula, MT

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Excellent Written and Oral Communication
  • Problem Resolution
  • Very Detail Oriented and Driven
  • Thrives in Team Settings and with Challenges
  • Very Fast Learner - Pushing Efficiency
  • Tech Savvy and Type 95 WPM

Timeline

Elderly Caretaker

My Parents
03.2015 - Current

Illness

Medical Hiatus
03.2004 - 03.2015

Revenue Management Specialist

Corpat, Inc
04.2002 - 03.2004

Car Rental Agent

Alamo / National Car Rental
08.1999 - 04.2002

Telephone Research Interviewer

Research Data Design
10.1998 - 02.1999

Car Rental Agent

Avis Rent-A-Car
06.1998 - 08.1998

No Degree - Mathematics And Business Information Systems

University of Montana
Philip Kriechbaum