Charla Essman
Oklahoma City
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Homeless Prevention Case Manager
Upward Transitions
09.2023 - Current
- Connected clients with appropriate community resources and social services to support their long-term success.
- Navigated complex legal processes related to eviction prevention, advocating for client rights, and securing favorable outcomes.
- Advocated on behalf of clients with external agencies, ensuring they received the necessary supports and services.
- Educated clients on tenant rights and responsibilities, promoting positive landlord-tenant relationships and preventing eviction proceedings.
Ryan White Medical Case Manager
OU Infectious Disease Institute
06.2020 - Current
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
HOPWA Case Manager
RAIN OK
07.2018 - 10.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Ryan White Case Manager
RAIN OK
01.2014 - 07.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
PSR1-Gatekeeper
OU Infectious Disease Institute
06.2012 - 12.2012
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Conducted regular audits of gatekeeping processes, identifying areas for improvement and implementing necessary changes to enhance overall efficiency.
HOPWA Case Manager
Other Options, Inc.
07.2009 - 05.2012
Housing Program Director's Assistant
RRBHS
04.2006 - 12.2008
Education
Woodward High School
Woodward, OKSkills
- Multidisciplinary Collaboration
- Conducting Assessments
- Interdisciplinary Coordination
- Best Practices and Standards
- Follow-Up Care
- Patient and Family Liaison
- Coordinating Referrals
- Program Development
- Crisis Intervention
- Home Visits and Inspections
- Motivational Interviewing
- Intervention Plans
Certification
Basic Life Support
Expires 10/2023
Timeline
Homeless Prevention Case Manager
Upward Transitions
09.2023 - Current
Ryan White Medical Case Manager
OU Infectious Disease Institute
06.2020 - Current
HOPWA Case Manager
RAIN OK
07.2018 - 10.2019
Ryan White Case Manager
RAIN OK
01.2014 - 07.2018
PSR1-Gatekeeper
OU Infectious Disease Institute
06.2012 - 12.2012
HOPWA Case Manager
Other Options, Inc.
07.2009 - 05.2012
Housing Program Director's Assistant
RRBHS
04.2006 - 12.2008
Woodward High School
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