CHARLA HALL
Calera,AL
Summary
Dispatch Coordinator with extensive experience in transportation logistics and customer service at Universal Freight Systems. Skilled in optimizing delivery routes and building strong vendor relationships to ensure timely shipments. Recognized for effective problem-solving and commitment to service quality, enhancing operational efficiency. Proven abilities in multitasking and time management, dedicated to delivering exceptional customer experiences.
Overview
22
22
years of professional experience
Work History
Dispatch Coordinator
Universal Freight Systems
Hoover, AL
01.2025 - Current
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Kept customers informed of service trucks' whereabouts and expected time of service.
Service Coordinator
Burch Corp
Birmingham, AL
12.2018 - 12.2020
- Handled daily dispatching of seven Service Technicians
- Speaking with customers and scheduling monthly service maintenance per service contract
- Answering phones, up to 30 calls a day and handing out assignments for service calls
- Giving out PO's to techs for supplies for each job
- Editing service reports, time cards and filing paperwork
- Inputting quotes sent in by Service Technicians and sending them to customer
- Established report for main customer to show cost of maintenance for each unit
- Assisting the billing department with paperwork and training to do customer billing
Customer Account Manager
Transportation Concepts
Inverness, AL
08.2015 - 12.2018
- Responsible for managing container pool at 3 separate warehouse, to keep cost down
- Assigning loads and drivers to get loads shipped on time
- Scheduling deliveries and tracking containers, making sure will deliver on time
- Handle all issues for customer and keep them update, thru emails and website
- Quote Intermodal rail rate for the customers also as needed
Customer Service/ Capacity Manager
CRST Logistics, Inc
Vestavia, AL
01.2013 - 08.2015
- Book loads directly with customers, managed and booked loads thru several customers websites such as Lean Logistics, CarrierPoint and Freightview
- Managed all input on customer websites, based on customer requirements
- Work with carriers to book trucks and dispatch drivers
- Handle and book LTL loads with Mercury Gate Program
- Handle all customer issues and driver issues
Account Manager
BNSF Logistics, LLC
Hoover, AL
06.2004 - 10.2013
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Negotiated contracts with outside providers to minimize costs to company and customers
- Manually created shipments, assigned carriers and dispatched shipments
- Coordinated rush orders and order changes
- Resolved problems for customers, warehouses and carriers
- Handled special projects for JC Penney
- Handled new store roll outs for Bed, Bath and Beyond, BuybuyBaby and The Christmas Tree Shoppe
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Customer Account Manager
Sumark Services
Birmingham, AL
05.2003 - 06.2004
- Monitored shipments to guarantee on-time delivery
- Produced bills of lading and updated shipment status information
- Resolved problems for customers, warehouses and carriers
- Coordinated rush orders and order changes
- Performed duties and provided service in accordance with established operating procedures and company policies
Education
High School -
Shelby County High School
Columbiana, AL05.1983
Skills
- Microsoft Office Suite
- Salesforce CRM
- Customer service orientation
- Self-motivation
- Transportation logistics
- Shipment planning
- Rail freight management
- Service evaluation and monitoring
- Problem-solving skills
- Scheduling deliveries
- Teamwork and collaboration
- Multitasking
Accomplishments
Recipient of the Employee of the Year Achievement Award in 2008.
References
References available upon request.
Timeline
Dispatch Coordinator
Universal Freight Systems
01.2025 - Current
Service Coordinator
Burch Corp
12.2018 - 12.2020
Customer Account Manager
Transportation Concepts
08.2015 - 12.2018
Customer Service/ Capacity Manager
CRST Logistics, Inc
01.2013 - 08.2015
Account Manager
BNSF Logistics, LLC
06.2004 - 10.2013
Customer Account Manager
Sumark Services
05.2003 - 06.2004
High School -
Shelby County High School
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