Hailey Groves
Mineral,VA
Summary
Homeland Security and Emergency Preparedness graduate student with experience in dispatch coordination, emergency response, logistics, and administrative operations. Experienced in coordinating time-sensitive information, maintaining accurate documentation, supporting organizational operations, and communicating with diverse stakeholders. Interested in emergency preparedness, disaster response, public health preparedness, homeland security, and community resilience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Dispatch Coordinator
Sonny's Enterprises
12.2025 - Current
- Coordinate incoming service requests, work orders, technician schedules, and operational communications among customers, technicians, and internal teams.
- Monitor service activity and technician availability to support timely response and effective resource allocation.
- Manage high-volume telephone and electronic communications while coordinating time-sensitive information between multiple stakeholders.
- Maintain accurate operational records, work orders, schedules, and documentation using Smartsheet, SAP, ADP, and Microsoft Office.
- Track operational information and prepare reports, presentations, and documentation to support management and organizational decision-making.
- Assist with developing and documenting procedures to promote consistency and continuity in daily operations.
Administrative Assistant
Southern Companies of Virginia
02.2025 - 12.2025
- Provided administrative and operational support, including documentation, scheduling, communication, and coordination of daily activities.
- Maintained accurate records and assisted with organizing information and resources to support ongoing operations.
- Communicated with internal and external stakeholders to facilitate timely completion of administrative and operational tasks.
Military Survivors & Dependents Education Intern
Virginia Department of Veterans Services
05.2022 - 07.2022
- Provided administrative and customer support within a state government environment.
- Maintained records, processed documentation, and communicated with individuals regarding services and administrative matters.
- Supported daily office operations while maintaining accuracy, professionalism, and confidentiality.
Education
Master of Arts - Homeland Security & Emergency Preparedness
Virginia Commonwealth University
Richmond, VA08.2027
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05.2025
Skills
Emergency Management: Emergency Preparedness Disaster Response Emergency Communications Logistics Resource Coordination Operational Documentation
Technical: Microsoft Office Suite Smartsheet SAP ADP Records Management Reports & Presentations
Professional: Dispatch & Coordination Stakeholder Communication Organization Time-Sensitive Information Management Public-Sector Operations
Affiliations
Virginia Emergency Management Association
Certification
FEMA Independent Study: IS-230, IS-242.C, IS-288.A, IS-366.A, IS-2901
Center for Homeland Defense and Security, Naval Postgraduate School: History of Homeland Security; Public-Private Partnerships
Timeline
Dispatch Coordinator
Sonny's Enterprises
12.2025 - Current
Administrative Assistant
Southern Companies of Virginia
02.2025 - 12.2025
Military Survivors & Dependents Education Intern
Virginia Department of Veterans Services
05.2022 - 07.2022
Master of Arts - Homeland Security & Emergency Preparedness
Virginia Commonwealth University
Bachelor of Science - Business Management
George Mason University