Open To Work
Charla Moore
Springfield,IL
Work Preference
Summary
Results-driven sales and marketing expert with a history of exceeding revenue benchmarks and strengthening customer loyalty via strategic planning and relationship management. Skilled in data analysis and effective communication, leading to measurable business improvements. Focused on creating positive customer interactions and achieving team goals.
Overview
20
20
years of professional experience
Work History
Sales Executive/Marketing Travel Agent
Self Employed Services
, USA
02.2010 - Current
- Exceeded revenue goals through proactive solicitation of new and existing accounts via telephone and site inspections.
- Delivered presentations on products and services to prospective clients, enhancing engagement and interest.
- Cultivated and maintained strong relationships with key accounts to enhance customer loyalty.
- Achieved all sales activities and objectives outlined in the annual sales plan.
- Drafted contracts and proposals following client solicitation to formalize agreements.
- Designed and executed quarterly action plans based on market insights and competitive intelligence.
- Managed customer interactions and follow-ups using CRM software, ensuring timely communication and relationship building.
- Compiled reports to track sales performance, providing insights for strategic decision-making.
1099 Independent Contractor
ShiftSmart
05.2020 - 05.2026
- Collected data through interviews, questionnaires, focus groups, and public opinion polls to inform project decisions.
- Determined specifics of survey projects by outlining information sources and designing instruments.
- Evaluated survey performance by monitoring progress with sample disposition reports and response rate metrics.
- Presented detailed analyses of survey results through visual aids like tables and graphs.
- Recruited and trained data collectors, enhancing data-gathering efficiency and accuracy.
- Conducted both outbound and inbound calls to facilitate effective communication.
- Developed promotional materials, including brochures and flyers, to increase audience engagement and awareness.
Independent Contractor
Blue World Pools, Inc.
04.2019 - 08.2019
- Negotiated and finalized deals, effectively addressing objections from clients.
- Conducted meetings with potential clients, focusing on their needs and preferences.
- Crafted and presented informative materials on products and services.
- Developed ongoing reviews and reports featuring sales and financial metrics.
- Secured adequate stock levels for sales activities and demonstrations.
- Leveraged understanding of contract forms to optimize client interactions.
Tier 1 Support/Sales Manager
Marketing Alternatives Inc.
12.2009 - 01.2019
- Resolved customer inquiries via telephone while adhering to internal policies and product knowledge.
- Assisted support agents with technical issues and effectively managed fraud cases to maintain service integrity.
- Managed team members, trained new employees, and facilitated meetings to enhance team collaboration.
- Set performance standards, monitored metrics, and implemented improvements to enhance team performance.
- Oversaw service groups, ensuring compliance with service level agreements and client satisfaction.
- Calculated inventory pricing and processed billing accounts, ensuring accurate and timely financial transactions.
- Collaborated across departments to identify and promote new initiatives and program enhancements.
- Simultaneously managed multiple projects and clients, adhering to tight deadlines and scope requirements.
Field Manager Canvasser
Field Work
Las Vegas, USA
04.2014 - 09.2018
- Oversaw 1-3 canvassers during five-hour shifts, promoting a motivated atmosphere and completing assigned duties.
- Led training sessions for new and existing canvassers to enhance their public interaction skills.
- Promoted HRC's political campaign through direct public engagement to boost voter support.
- Conducted sourcing and interviews of potential canvassers to fulfill recruitment needs.
Financial Loan Document Specialist
Illinois National Bank
Springfield, USA
03.2012 - 03.2014
- Administered processing and closing of all loan products, ensuring compliance.
- Evaluated all orders and prepared necessary loan documentation promptly.
- Evaluated employment details for accurate loan document preparation.
- Streamlined document preparation processes to enhance operational efficiency.
- Supported clients during loan application processes by addressing concerns, facilitating smoother transactions.
- Resolved client issues by providing tailored assistance, enhancing overall customer satisfaction.
- Coordinated correspondence with internal and external customers, ensuring timely and clear communication.
- Implemented controls to safeguard customer and company financial information.
Property Manager
River West Apartments
Peoria, USA
01.2006 - 01.2012
- Implemented strategic marketing initiatives to increase occupancy rates significantly.
- Conducted property promotions and showings for interested tenants.
- Interviewed and screened applicants to facilitate tenant placement efficiently.
- Processed applications while following up with candidates for timely decisions.
- Prepared premises for new occupants by ensuring readiness standards were met.
- Resolved complaints from residents quickly to foster satisfaction and retention.
- Maintained ongoing communication with tenants regarding issues and updates.
- Supervised maintenance efforts to assure quality service delivery.
Education
Certificate of Technical Studies - PERSONAL TRAINER/NUTRIONIST MANAGEMENT
INERNATIONAL SPORTS SCIENCES ASSOCIATION (ISSA)
09-2025
Master of Business Administration - Marketing/Sales
Saint Leo University
Saint Leo, FL01-2021
Bachelor Degree - Business Administration
Kaplan University
Fort Lauderdale, FL01-2011
Associate Degree - Criminal Justice
Anthem College
Phoenix, AZ01-2008
Timeline
1099 Independent Contractor
ShiftSmart
05.2020 - 05.2026
Independent Contractor
Blue World Pools, Inc.
04.2019 - 08.2019
Field Manager Canvasser
Field Work
04.2014 - 09.2018
Financial Loan Document Specialist
Illinois National Bank
03.2012 - 03.2014
Sales Executive/Marketing Travel Agent
Self Employed Services
02.2010 - Current
Tier 1 Support/Sales Manager
Marketing Alternatives Inc.
12.2009 - 01.2019
Property Manager
River West Apartments
01.2006 - 01.2012
Certificate of Technical Studies - PERSONAL TRAINER/NUTRIONIST MANAGEMENT
INERNATIONAL SPORTS SCIENCES ASSOCIATION (ISSA)
Master of Business Administration - Marketing/Sales
Saint Leo University
Bachelor Degree - Business Administration
Kaplan University
Associate Degree - Criminal Justice
Anthem College