Charla Priestly
Jasper,TX
Summary
Dynamic professional with extensive customer service experience at Kroger, excelling in food safety and sanitation. Proven ability to enhance workflow efficiency and boost sales through effective communication and cross-selling. Recognized for honesty and integrity, consistently exceeding customer expectations and fostering positive team dynamics. Increased customer satisfaction by 20% through personalized service and attention to detail.
Overview
25
25
years of professional experience
Work History
Deli Clerk
Kroger
Spring, TX
04.2025 - Current
- Assisted customers with deli product selection and inquiries.
- Maintained cleanliness and organization of deli counter and equipment.
- Learned food safety practices to ensure compliance with health regulations.
- Operated slicing machines and food prep tools efficiently under supervision.
- Prepared specialty sandwiches and salads according to customer preferences.
- Stocked shelves with fresh products, ensuring quality and freshness standards.
- Collaborated with team members to optimize workflow during busy periods.
- Processed customer orders accurately, enhancing overall service experience.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Offered product samples to customers, generating additional sales through taste-testing.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Learned other teammates' work tasks to train as backup.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
Sales Associate
Walmart
Jasper, TX
06.2004 - 08.2006
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained clean and organized sales floor, improving product visibility and accessibility for customers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Implemented promotional displays to attract customer attention and boost sales of featured items.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Monitored stock levels regularly to identify replenishment needs and reduce out-of-stock occurrences.
- Provided training support to new associates on store policies, customer service protocols, and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Advisor
Texas Health and Human Services
Jasper, TX
09.2008 - 12.2024
- Provided guidance on program eligibility and benefits to clients, enhancing understanding of services available.
- Collaborated with interdisciplinary teams to develop comprehensive support plans for individuals in need.
- Conducted assessments to identify client needs, ensuring tailored service delivery and resource allocation.
- Facilitated training sessions for staff on policy updates and best practices in client engagement strategies.
- Streamlined documentation processes, improving accuracy and compliance with state regulations.
- Researched community resources, connecting clients with appropriate services to promote overall well-being.
- Monitored case progress, adjusting plans as necessary to meet changing client circumstances effectively.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
Patient Access Representative
Christus Jasper Memorial Hospital
Jasper, TX
08.2006 - 09.2008
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Managed insurance verification tasks, improving efficiency in patient access workflows.
- Assisted patients with scheduling appointments, enhancing overall patient satisfaction and experience.
- Collaborated with clinical teams to streamline communication and expedite patient intake procedures.
- Trained new staff on best practices for patient access operations, fostering a supportive learning environment.
- Implemented updates to electronic health record systems, improving data retrieval and accuracy for patient information.
- Responded to inquiries regarding billing and insurance, providing clear guidance to patients and families.
- Maintained confidentiality of sensitive information while adhering to HIPAA regulations in all interactions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Summer Youth Employee
Christus Jasper Memorial Hospital
Jasper, TX
06.2000 - 08.2000
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Organized and maintained medical supplies, promoting efficient workflow within departments.
- Supported administrative tasks, including data entry and appointment scheduling, enhancing operational efficiency.
- Communicated effectively with patients and families, providing information and addressing concerns promptly.
Education
No Degree - Kinesiology
University of Houston
Houston, TXSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Safe food handling practices
- Food preparation
- Food safety
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Hospitality service expertise
- Order taking accuracy
- Flexible schedule
- Work area maintenance
- Equipment use
- Heavy lifting
- Pricing and shelf labeling
- Proper food handling
- Merchandising displays
- Platter and tray preparation
- Food safety compliance
- Cash handling proficiency
- POS system operation
- Product stocking and rotation
- Food sales and promotion
- Inventory rotation
- Cross-selling products and services
- Food running
- Cash handling
- Register operations
- Product rotation
- Product knowledge
- Equipment operation
- Data entry
- Performance improvement
- Product displays and showcases
- Inventory checks
- Inventory control
- Cash register operation
- Product recommendations
- Order discrepancy reporting
- Accurate money handling
- Interactive communication skills
- Cooking
- Ordering procedures
- Sales expertise
- Point of sale operation
- Food safety standards
Timeline
Deli Clerk
Kroger
04.2025 - Current
Advisor
Texas Health and Human Services
09.2008 - 12.2024
Patient Access Representative
Christus Jasper Memorial Hospital
08.2006 - 09.2008
Sales Associate
Walmart
06.2004 - 08.2006
Summer Youth Employee
Christus Jasper Memorial Hospital
06.2000 - 08.2000
No Degree - Kinesiology
University of Houston