Charla Roach
Alamogordo New Mexico, US,New Mexico
Summary
Dynamic and compassionate Funeral Director at Alamogordo Funeral Home, skilled in empathetic communication and regulatory adherence. Proven track record in establishing trust with grieving families while maintaining high standards of care. Adept at managing sensitive situations, ensuring exceptional service, and fostering a supportive environment for clients and staff alike.
Experienced funeral industry professional prepared to guide families through challenging times with empathy and care. Strong focus on team collaboration and achieving results, ensuring seamless operations and compassionate service. Skilled in grief counseling, logistical coordination, and regulatory compliance. Reliable and adaptable, ready to meet changing needs and provide exceptional support.
Overview
22
22
years of professional experience
Work History
Funeral Director
Alamogordo Funeral Home
01.2021 - 01.2025
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Merchandiser/Healthcare Customer Service Representative
Lowes Hardware
03.2017 - 02.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Manager on Duty
Chopes
02.2013 - 01.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Senior Corporate Trainer
Restaurants of America
03.2003 - 02.2014
- Managed a diverse portfolio of training projects, ensuring timely completion and adherence to budget constraints.
- Established ongoing professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
- Promoted a positive learning culture by consistently providing feedback and recognition to employees demonstrating outstanding performance in training sessions or on-the-job application of learned skills.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
Education
Bachelor of Science - Criminal Science
NMSU
05-2012
Skills
- Regulatory Adherence
- Empathetic Communication
- Understanding of OSHA Standards
- Value-Based Pricing
Timeline
Funeral Director
Alamogordo Funeral Home
01.2021 - 01.2025
Merchandiser/Healthcare Customer Service Representative
Lowes Hardware
03.2017 - 02.2020
Manager on Duty
Chopes
02.2013 - 01.2017
Senior Corporate Trainer
Restaurants of America
03.2003 - 02.2014
Bachelor of Science - Criminal Science
NMSU
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