Patience Isidore
Lafayette,LA
Summary
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Superb professional adept at building trusting professional relationships with families by being empathetic and sensitive to needs. Talented financial manager with advanced knowledge of quickbooks.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
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Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Funeral Director
Moss celebratory of Life
Lafayette, Louisiana
06.2022 - 05.2025
- Coordinated funeral services with families to meet their specific needs.
- Provided emotional support to grieving families during services and planning.
- Prepared deceased individuals for viewing, ensuring dignity and respect.
- Maintained accurate records of funeral services and transactions for compliance.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Maintained records of all contracts, payments and services provided.
- Led and directed funeral and graveside services.
- Supervised staff on duty during viewings, funerals or memorial services.
- Met with client families to discuss service options and pricing plans.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Provided support to colleagues during times of high volume activity.
- Completed and filed all necessary legal documentation quickly and accurately.
Key Account Manager
AT&T
Lafayette, Louisiana
03.2005 - 11.2011
- Data Entry
- Managed key customer accounts to ensure satisfaction and retention.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Presented product solutions tailored to client needs during meetings.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Education
Directors License - Mortuary
Louisiana Board of Directors
04.2022 - 09.2024
Bachelor of Business Administration - Business Administration And Management
Southern University And A&M College
Baton Rouge, LA 01.2008 - 05.2013
Skills
- Funeral service coordination
- Emotional support
- Documentation management
- Staff supervision
- Client relationship management
- Compliance adherence
- Sales negotiation
- Problem solving
- Attention to detail
- Legal compliance
- Pricing structures
- MS word, excel, and outlook
- OSHA regulations
- Sales
Timeline
Funeral Director
Moss celebratory of Life
06.2022 - 05.2025
Directors License - Mortuary
Louisiana Board of Directors
04.2022 - 09.2024
Bachelor of Business Administration - Business Administration And Management
Southern University And A&M College
01.2008 - 05.2013
Key Account Manager
AT&T
03.2005 - 11.2011