Cynthia Sanchez-Sosa
San Antonio,TX
Summary
Compassionate professional dedicated to helping families celebrate lives of loved ones and find closure through high-quality and individualized funeral services. Areas of specialty include bereavement counseling and arranging funeral details.
Overview
26
26
years of professional experience
Work History
Funeral Director
Mission Park Funeral Home
San Antonio, TX
06.2005 - 01.2026
- Coordinated personalized funeral services with families, enhancing their experience during a difficult time.
- Managed preparation of remains, ensuring dignity and respect throughout the process.
- Conducted memorial services, providing compassionate support to grieving families.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Led and directed funeral and graveside services.
- Met with client families to discuss service options and pricing plans.
- Consulted with families of deceased to make funeral arrangements.
- Facilitated grief support resources for families post-service, aiding in their healing journey and honoring memories.
- Supervised staff on duty during viewings, funerals or memorial services.
- Participated in continuing education courses to maintain licensure requirements.
- Maintained compliance with state regulations concerning funeral home operations and practices.
- Ensured compliance with state regulations governing funeral homes.
- Prepared legal documentation and permits related to funeral services and burials.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Removed deceased from place of death and transported to funeral home.
- Arranged transportation of body from place of death to funeral home.
- Offered counseling and comfort to bereaved family members and friends.
- Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Created tribute videos featuring photographs and audio recordings of the deceased, providing families with a meaningful keepsake.
- Oversaw transportation logistics for deceased individuals and family members.
- Served as a liaison between family members and vendors at visitation events.
- Advised families on applicable laws regarding disposition of human remains.
- Drafted professional correspondence and marketing materials.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
- Assisted colleagues by managing workflow during busy periods to ensure efficiency.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Prepared obituaries for publication in local newspapers.
- Communicated with funeral attendees to provide information and facilitate organized services.
Bank Teller
Norwest Bank
San Antonio, TX
02.2000 - 02.2004
- Processed customer transactions accurately and efficiently at Norwest Bank.
- Assisted clients with account inquiries and product information.
- Maintained cash drawer and balanced daily transactions.
- Promoted bank services and products, increasing customer engagement and awareness.
- Handled customer complaints with professionalism and care.
- Collaborated with team members to improve service delivery standards.
- Trained new tellers on procedures and best practices for efficiency.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring timely transaction processing.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Assisted other tellers during peak business hours.
- Identified customer financial needs and recommended suitable financial products to meet their goals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to account for deposits and dispersals.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
Education
Certificate Funeral Director - Mortuary Science
San Antonio College
San Antonio, TX06-2005
Skills
- Funeral service coordination
- Memorial service conducting
- Funeral arrangements
- Cremation services
- Grief support facilitation
- Legal documentation preparation
- Compliance management
- Client relationship management
- Customer relationship management
- Attention to detail
- Record keeping
- Sales and marketing
- Life insurance
- Sales
- Banking product sales
- Cash handling
- Drawer balancing
- Rapid data entry
- Rapid 10-key data entry
- MS word, excel, and outlook
- Problem solving
- Customer response
- Financial services
- Valid Texas driver's license
- Patience and empathy
Timeline
Funeral Director
Mission Park Funeral Home
06.2005 - 01.2026
Bank Teller
Norwest Bank
02.2000 - 02.2004
Certificate Funeral Director - Mortuary Science
San Antonio College