Charlann Rawlins
Bountiful
Summary
Detail-oriented professional skilled in training and mentoring teams to achieve operational excellence. Expertise in implementing quality control measures that enhance cleanliness and guest satisfaction, ready to drive continued improvement in service delivery.
Highly skilled dog caretaker known for strong multitasking and attention to detail. Developed individualized care plans leading to improved health outcomes and reduced anxiety in dogs. Ready to leverage expertise in fostering positive pet-owner relationships.
Overview
20
20
years of professional experience
Work History
Dog Caretaker
Self Employed
Bountiful, UT
07.2006 - Current
- Provided daily care and companionship for various dog breeds, ensuring individual needs were met.
- Developed customized exercise routines to promote physical health and mental stimulation.
- Managed feeding schedules and dietary requirements, maintaining optimal nutrition for each pet.
- Implemented training techniques to enhance obedience and proper behavior in dogs.
- Organized playdates and socialization opportunities to improve dogs' interactions with other pets.
- Conducted regular assessments of dogs' health and behavior, identifying potential issues early on.
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Fostered dogs in need, providing temporary homes and socialization to improve adoptability.
- Developed individualized care plans for each dog, focusing on behavioral and health requirements.
- Implemented enrichment activities that enhanced dogs' social skills and reduced anxiety.
- Engaged with potential adopters by providing information on dogs' personalities and needs.
- Conducted behavioral assessments to better understand each dog''s needs and create customized training plans.
- Safeguarded against behavioral issues by promptly addressing signs of anxiety or aggression through positive reinforcement techniques.
Housekeeping Supervisor
The Beaumont Assisted Living and Memory Care
Bountiful, UT
09.2019 - 11.2023
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness standards.
- Developed training materials to enhance staff performance and operational efficiency.
- Implemented quality control measures to maintain high hygiene standards in all resident areas.
- Coordinated schedules to optimize workflow and ensure adequate staffing levels across shifts.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing concerns promptly.
- Managed inventory of cleaning supplies, ensuring cost-effective purchasing and availability of essential products.
- Trained new staff on best practices in sanitation procedures and equipment usage for safety compliance.
- Fostered positive relationships with residents through responsive service and attention to individual needs.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Waitress/Hostess
Granny Annie's Diner
Bountiful, UT
03.2014 - 06.2014
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed multiple tables efficiently in fast-paced dining environment.
- Processed payments and handled cash transactions accurately and securely.
- Resolved customer complaints promptly to maintain positive dining atmosphere.
- Monitored dining area cleanliness to uphold health and safety standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma -
Bountiful High
Bountiful, UTSkills
- Playtime supervision
- Dog socialization
- Aggression management
- Behavior assessment
- Health monitoring
- Teamwork
- Customer service
- Cleaning techniques
- Health and safety compliance
- Deep cleaning expertise
- Strong multitasking
- Attention to detail
- Decision-making
- Handling complaints
- Service prioritization
Timeline
Housekeeping Supervisor
The Beaumont Assisted Living and Memory Care
09.2019 - 11.2023
Waitress/Hostess
Granny Annie's Diner
03.2014 - 06.2014
Dog Caretaker
Self Employed
07.2006 - Current
High School Diploma -
Bountiful High