Charlatte Cordell
Brook Park
Summary
Proactive leader with a solid background in customer service and team development. Known for effective issue resolution and policy enforcement, committed to fostering a collaborative environment and enhancing overall store performance.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Marcs Grocery
Brookepark
08.2025 - 05.2026
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on register operations and customer interaction standards, enhancing team service quality.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Implemented store policies and procedures, ensuring compliance and maintaining operational integrity.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Processed refunds and exchanges promptly according to established policies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Coordinated with other departments regarding payment issues that may arise.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Built friendly relationships with customers to foster loyalty and encourage repeat business.
- Verified customer age requirement for alcohol or tobacco purchases.
- Managed and guided staff to maintain high standards of performance.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Processed credit card payments and counted back change and currency with accuracy rate.
Spice Room
Bellisio Foods
Jackson
04.2021 - 08.2023
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Supported and guided colleagues to foster a collaborative work environment.
- Leveraged various software and tools to streamline processes and enhance performance.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Jackson High School
Jackson05-2023
Some College (No Degree) - Early Childhood Education
Ohio Wesleyan University
Delaware, OHSome College (No Degree) -
Morehead State University
Morehead, KYSkills
- Cash handling expertise
- POS system proficiency
- Customer service
- Cashier supervision
- Team supervision
- Employee training
- Complaint resolution
- Issue resolution
- Policy implementation
- Policy enforcement
- Cash register operation
- Store operations
- Store opening and closing procedures
- End-of-shift functions
- Checkout monitoring
- Workflow coordination
- Effective communication
- Cashier training
- Team leadership
- Team development
- Employee development
- Recruiting and hiring
- Display management
- Order management
- Quality assurance
- Workplace safety
- Safety procedures
- Equipment maintenance
- Adaptability to change
- Calm under pressure
- Communication skills
- Effective communication
- Excellent communication
- Problem solving
- Conflict resolution
- Customer complaint resolution
- Time management
- Task prioritization
- Attention to detail
- Mentoring and coaching
- Collaborative teamwork
- Dependable and responsible
- Flexible and adaptable
- Dedication to excellence
- Data entry
- Organization
- Team building
- Adaptability to change
- Dedication to excellence
- Data entry
- Calm under pressure
- Team building
- Leadership
- Excellent communication
- Organization
- Flexible and adaptable
- Dependable and responsible
Languages
English
Professional
Timeline
Cashier Supervisor
Marcs Grocery
08.2025 - 05.2026
Spice Room
Bellisio Foods
04.2021 - 08.2023
High School Diploma -
Jackson High School
Some College (No Degree) - Early Childhood Education
Ohio Wesleyan University
Some College (No Degree) -
Morehead State University