Keely Hanson
Ocean View,HI
Summary
Dynamic Cashier Supervisor at Ocean View Market with expertise in cash handling and complaint resolution. Successfully trained and mentored staff, enhancing customer service and operational efficiency. Recognized for building strong customer relationships, leading to increased repeat business and improved satisfaction ratings. Committed to maintaining a safe and professional work environment.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
Ocean View Market
Ocean View, HI
07.2019 - Current
- Supervised daily cash operations ensuring accuracy and compliance with company policies.
- Trained and mentored cashiers on effective customer service and register procedures.
- Monitored staff performance, providing feedback to enhance productivity and service quality.
- Coordinated scheduling of cashier shifts to optimize coverage during peak hours.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Education
High School Diploma -
Kau High And Pahala Elementary School
Pāhala, HISkills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- Employee scheduling
- Workplace safety
- Policy enforcement
- POS system proficiency
- Workflow coordination
- Task delegation
- Cash register reconciliation
- End-of-shift functions
- Cashier supervision
- Staff retention
- Customer service
- Cash handling and management
- Store opening and closing
- Staff training
- Employee training
- Cash register operation
- Punctual and reliable
- Till counting
Timeline
Cashier Supervisor
Ocean View Market
07.2019 - Current
High School Diploma -
Kau High And Pahala Elementary School