Open To Work
Charlea Reese
Martinez
Summary
Detail-oriented customer service representative with expertise in technical troubleshooting and billing resolution. Known for strong communication skills and ability to collaborate with cross-functional teams to improve customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Everise
WFH
11.2025 - Current
- Documented customer interactions in CRM system for comprehensive record-keeping.
- Coordinated with supervisors to promptly resolve escalated issues, enhancing customer satisfaction.
- Responded to customer inquiries via phone and email with accuracy.
- Assisted patients with questions regarding healthcare services and benefits.
- Managed inbound calls to deliver efficient, accurate information to customers.
- Resolved billing issues through collaboration with finance and insurance departments, ensuring accurate customer accounts.
- Addressed inquiries and complaints effectively to deliver exceptional customer service and improve client retention.
Customer Service Representative
shyftoff/1099
WFH
03.2023 - Current
- Prepared individual and business tax returns using tax software and forms.
- Managed order processing and ensured accurate documentation.
- Assisted in the development of customer satisfaction surveys and reports.
Customer Service Representative
TSI Corporations
WFH
04.2024 - 11.2025
- Answered customer inquiries regarding billings, payments, account status.
- Resolved billing discrepancies by communicating effectively with customers and ensuring accurate adjustments.
- Investigated incorrect billings and processed refunds to maintain customer satisfaction.
- Monitored account balances and followed up on overdue payments.
- Coordinated with patients to finalize payment plans.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed customer invoices accurately and efficiently.
- Collaborated with team members to streamline billing procedures.
- Reviewed medical records to verify accuracy of billing information and patient data, ensuring compliance with regulations.
- Verified insurance coverage and identified third-party payers for billing purposes.
Customer Service Representative Technician
Concentrix
WFH
04.2023 - 03.2024
- Provided technical support for software and hardware troubleshooting.
- Documented customer interactions accurately in CRM system.
- Collaborated with team members to streamline service processes and enhance customer experience.
- Educated customers on product features and usage guidelines to maximize benefits.
- Resolved customer complaints promptly, fostering loyalty through effective communication.
- Escalated complex issues to senior technicians for timely resolution.
- Monitored account activities to identify suspicious patterns indicative of fraud.
- Processed loan applications, providing information on rates and terms.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
Banking Customer Service Representative
SITEL Worldwide
WFH
02.2020 - 03.2023
- Resolved customer complaints through clear communication and solutions-focused approach, enhancing customer satisfaction.
- Assisted customers with account inquiries and transaction requests.
- Handled cash deposits and withdrawals accurately, ensuring compliance with established procedures and maintaining operational integrity.
- Maintained knowledge of banking regulations and procedures.
- Processed loan applications, delivering comprehensive information on rates and terms to facilitate informed customer decisions.
- Processed wire transfers in accordance with established policies.
- Verified customer signatures against signature cards on file at branch.
- Answered customer calls about account inquiries and bank services.
Education
GED -
Augusta Technical College
Augusta, GA06-2029
Skills
- Customer service and support
- Problem resolution
- Technical support
- Data entry
- Communication skills
- Team collaboration
- Inbound and outbound calling
- Credit card payment processing
- Compliance verification
- Delivery scheduling
- Dispute resolution
- Scheduling
- Money handling
- Order processing
- Order fulfillment
- Call center procedures
- Technical troubleshooting
- Microsoft PowerPoint
- Live chat support
Certification
Cosmetologist
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$16/hr - $1000/hrTimeline
Customer Care Representative
Everise
11.2025 - Current
Customer Service Representative
TSI Corporations
04.2024 - 11.2025
Customer Service Representative Technician
Concentrix
04.2023 - 03.2024
Customer Service Representative
shyftoff/1099
03.2023 - Current
Banking Customer Service Representative
SITEL Worldwide
02.2020 - 03.2023
GED -
Augusta Technical College