Stephanie Martin
Janesville,WI
Summary
Talented Customer Service Professional offered 10+ years of dedication of accountability, leadership and support in a fast-paced call center. Pursuing a full-time Member Travel Agent position, offering professional challenges that will utilize my interpersonal skills, time management, and problem solving skills.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
MTM
07.2019 - Current
- Provide support to travel team by verifying appointments and confirming all trips request within Health Plan Protocols
- Ability to utilize Reveal and MTM Link for all data entries for scheduling and notations
- Provide quality service to our members and help achieve business by setting cost-efficient trips
- Able to Maintain in-depth knowledge of established Protocols and Procedures
- Ability to have acceptable average handle time, productivity percentage and attendance
- Maintain confidential information standards within a fast paced environment
- Utilize my knowledge while supporting newly trained CCRs in the Nest
- Manage inbound calls from our members and coordinate transportation utilizing company systems
- Ability to listen and obtain information from callers in a professional manner
- Identify the members needs and obtain necessary information to help escalate the situation
Customer Service Representative
CHAMPRO Sports
07.2012 - 04.2019
- Provided training guidance for new team members
- Managed incoming calls, emails, and live chats
- Entered sales orders and return authorizations
- Provided quality service to customers inquiring about order status and tracking information
- Strived on quick complaint resolutions when solving problems to avoid escalated issues
- Capable of building sustainable relationship with customers
- Followed company procedures, guidelines, and policies
Education
Master of Arts - Management
National American University - Rapid City
Rapid City, SD2014
Bachelor of Arts - Business Administration
Columbia College Chicago
Chicago, IL2006
Skills
- Detailed-Oriented
- Communication Skills
- Multi-tasking
- Quick Learner
- Guidelines and Procedures
- Company Compliance
- Team-Oriented Personality
- Customer Service Support
Timeline
Customer Care Representative
MTM
07.2019 - Current
Customer Service Representative
CHAMPRO Sports
07.2012 - 04.2019
Master of Arts - Management
National American University - Rapid City
Bachelor of Arts - Business Administration
Columbia College Chicago
Similar Profiles
MEGAN SHELDEMEGAN SHELDE
Dispatcher Transit/WFH at MTMDispatcher Transit/WFH at MTM
Sharade HollemanSharade Holleman
Medical Transport Driver at MTMMedical Transport Driver at MTM
Chane’ WatkinsChane’ Watkins
Customer Care Representative at MTMCustomer Care Representative at MTM
Mayvelany SalongaMayvelany Salonga
Manufacturing Associate at MTMManufacturing Associate at MTM
Melinda NeedhamMelinda Needham
Food Safety and Quality Assurance Specialist at Broaster CompanyFood Safety and Quality Assurance Specialist at Broaster Company