Victor Brice Mouofo Kounde
Springdale,MD
Summary
Dedicated customer service professional with five years of experience in customer resolutions and trending topics. Strong skills in communication and problem-solving, leading to improved customer satisfaction and loyalty. Experienced in virtual customer service environments, ensuring effective issue resolution. Focused on enhancing team dynamics through knowledge sharing and operational best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
MTN Cameroon
Yaounde, Cameroon
03.2022 - 04.2024
- Enhanced customer experience through effective communication and professional relationship management.
- Organized client meetups and events, leveraging expertise to resolve issues promptly.
- Managed client onboarding processes, aligning services with expectations and goals.
- Achieved 20% sales growth by implementing innovative sales strategies and email marketing campaigns.
- Updated databases with accurate and current customer information.
- Maintained detailed records of customer interactions, ensuring thorough documentation of inquiries.
Customer Service Representative
Heavenly Lux Restaurant
Yaounde, Cameroon
10.2019 - 02.2022
- Collaborated with marketing team to develop promotional campaigns that increased brand awareness.
- Organized client meetups and events, leveraging expertise for effective problem-solving.
- Processed incoming orders, facilitating delivery feedback to achieve a 35% boost in customer satisfaction.
- Managed inventory, ensuring raw materials followed the FIFO (first in, first out) methodology.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Customer Service/Data Entry Clerk
GMT Network
Yaounde, Cameroon
02.2017 - 09.2019
- Coordinated research, filing, data entry, and maintenance of accurate financial records.
- Handled customer support calls and billing inquiries, boosting customer satisfaction by 65%.
- Managed sensitive information with integrity and confidentiality.
- Collaborated with accounting team to compile, analyze data, and support client needs.
- Exceeded quality goals to support team productivity.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Redhat Linux
Redhat Academy
Online12-2023
Batchelor of Science - Applied Microbiology
University of Yaounde 1
Cameroon09-2022
Skills
- Detailed oriented
- Analytical
- Strong communication skills
- Organizational skills
- Customer experience
- CRM
- Voice of customer
- Microsoft Teams
- Slack
- Asana
- Microsoft suite
- Adobe Acrobat
- DocuSign
- Software installation
- Time management
- Linux administration
Languages
English
Full Professional
French
Professional
Accomplishments
- Alumni of the the Kennedy Ludgard Youth and Exchange study program (YES Program) which i am an active member of the association.
- I also Volunteer at my local church.
Certification
- I am Certified Redhat Linux System administrator.
References
References available upon request.
Timeline
Customer Care Representative
MTN Cameroon
03.2022 - 04.2024
Customer Service Representative
Heavenly Lux Restaurant
10.2019 - 02.2022
Customer Service/Data Entry Clerk
GMT Network
02.2017 - 09.2019
Redhat Linux
Redhat Academy
Batchelor of Science - Applied Microbiology
University of Yaounde 1
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