Charlee Castlen
Saint Petersburg
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel merchandiser
Alliance
Gainesville
01.2025 - 03.2026
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Maintained inventory levels by restocking shelves and displays with returned merchandise
- Collaborated with store management to identify slow-moving or discontinued items for markdowns or removal from sales floor
- Ensured product freshness and quality by rotating stock based on expiration dates
- Worked efficiently in a fast-paced environment, completing resets within designated timeframes
- Communicated effectively with team members and supervisors regarding any issues or challenges encountered during resets
Assistant Store Manager
Dollar General
Gainesville
12.2024 - 01.2025
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
- Supervised daily store operations and ensured compliance with company policies.
Host/Server/Bartender
Mr. & Mrs. Crab
04.2021 - 02.2024
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner
- Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
- Assisted in setting up tables, chairs, linens, silverware, glassware, and other necessary supplies before each shift
- Handled cash transactions accurately using cash registers or handheld devices while adhering to company policies
- Adhered to all health and safety regulations regarding food handling and sanitation practices at all times
Server
Waffle House
Gainesville
08.2022 - 01.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and efficiently from customers at the counter and tables.
- Managed multiple tables simultaneously while ensuring customer satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Red lobster
Gainesville
01.2018 - 08.2022
- Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
- Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
- Addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction
- Assisted in training new servers on restaurant policies, procedures, and customer service techniques
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Worked collaboratively with team members to provide efficient service during peak hours
Department Manager
Hobby Lobby
Gainesville
05.2015 - 08.2018
- Developed and executed effective merchandising plans to optimize product visibility and drive sales
- Analyzed sales data and trends to identify opportunities for improvement and implemented targeted action plans
- Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels
Education
Grade school - High school diploma or GED
F. W. Buchholz High School
Gainesville, FLSkills
- Cash Handling
- Food Preparation
- Assistant Manager Experience
- Training & development
- Restaurant Experience
- Customer communication
- Planogram implementation
- Childcare
- Communication skills
- Fashion styling
- Management
- Interviewing
- Heavy lifting
- Host/hostess experience
- Merchandising
- Leadership
- Ability to follow instructions
- POS
- Providing information to customers
- Inventory
- Computer skills
- Customer service
- Training
- Planograms
- Food service
- Organizational skills
- Food industry
- Attention to detail
- Food & beverage industry
- Upselling
- Phone etiquette
- Kitchen Management Experience
- Credit card payment processing
- Clear language communication
- Property management
- Delivery driver experience
- Proofreading
- Time management
- Mentoring
- Fine dining experience
- Quick service & fast food restaurant
- Cashier
- Serving
- Sales management
- Materials handling
- Team development
- Cleaning Experience
- Inventory control
- Order entry
- Sales
- Succession planning
- Active listening
- Negotiation
- Grammar Experience
- Conflict management
- Server
- Guest relations
- Microsoft Word
- Answering guest questions
- Greeting customers
- Kitchen management
- Administrative experience
- Food Safety
- Project scheduling
- Quality control
- Stock rotation management
- RF scanner
- Host/Hostess
- Retail Sales
- Shift management
- Inventory Management
- Cash register
- Windows
- Fair Housing regulations
- Cleaning
- Hotel experience
- Microsoft Office
- Grocery store
- Restaurant Management
Certification
- Driver's License
- ServSafe
Languages
English
Personal Information
Authorized To Work: US for any employer
Timeline
Travel merchandiser
Alliance
01.2025 - 03.2026
Assistant Store Manager
Dollar General
12.2024 - 01.2025
Server
Waffle House
08.2022 - 01.2023
Host/Server/Bartender
Mr. & Mrs. Crab
04.2021 - 02.2024
Server
Red lobster
01.2018 - 08.2022
Department Manager
Hobby Lobby
05.2015 - 08.2018
Grade school - High school diploma or GED
F. W. Buchholz High School