HELLEN WALTMAN
San Antonio,TX
Summary
Detail-oriented customer service and hospitality professional with extensive experience in hotel operations, retail merchandising, and guest services. Proven expertise in front desk management, inventory organization, and executing store resets while maintaining high cleanliness standards in hospitality environments. Recognized for exceptional communication skills, reliability, and the ability to thrive both independently and collaboratively in fast-paced settings. Committed to enhancing guest experiences through a proactive approach and a strong focus on operational excellence.
Overview
6
6
years of professional experience
Work History
Travel Merchandiser
SPAR
Albany, MN
02.2022 - 11.2025
- Formulated and executed innovative merchandising strategies to elevate product visibility.
- Designed and arranged planograms to improve product placement and foster customer engagement.
- Conducted thorough store resets based on planograms, ensuring precise product placement and adherence to established merchandising guidelines.
- Managed reset initiatives within fast-paced retail environments, ensuring adherence to scheduled timelines and operational standards.
- Facilitated customer assistance in locating products and verifying availability during reset projects.
- Executed store reset projects in strict adherence to company procedures and merchandising guidelines.
Front Desk Receptionist
Holiday Inn Express
Hattiesburg, MS
01.2021 - 02.2022
- Achieved high standards of cleanliness in non-guest room areas such as pool, gym, restrooms, and parking lot. Maintained pristine conditions in guest rooms, corridors, and public spaces, contributing to an inviting atmosphere for guests.
- Performed detailed cleaning activities, ensuring cleanliness through dusting, vacuuming, mopping, and surface sanitization.
- Coordinated the restocking of amenities in guest rooms, prioritizing guest satisfaction and comfort.
- Managed and fulfilled guest requests for extra supplies or services, ensuring satisfaction and comfort.
- Conducted thorough inspections of cleaned rooms to uphold cleanliness standards.
- Adhered to safety procedures to ensure safe handling of cleaning chemicals and proper equipment operation.
- Monitored stock levels of cleaning supplies to ensure operational efficiency and notified supervisor when replenishment was required.
- Streamlined communication with front desk team to ensure seamless check-in and check-out procedures for guests.
- Demonstrated commitment to cleanliness by receiving accolades from management for outstanding guest satisfaction ratings.
Sales Floor Associate
Bucks Bargain Center
Hattiesburg, Mississippi
04.2020 - 01.2021
- Executed inventory stocking procedures and provided exceptional support to customers.
- Executed register duties, including cash handling and customer interactions, to maintain operational efficiency.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Front Desk associate
Best Western Premier University Inn
Hattiesburg, Mississippi
01.2023 - 05.2023
- Greet and check in arriving guests.
- Obtaining guest information and method of payment.
- Register guest into computer system.
Customer Service Representative
Sleep Inn and Suites
Hattiesburg, Mississippi
08.2022 - 01.2023
- Greet guest and register them into computer system.
- Secure method of payment and explain check out process.
Education
High School Diploma -
Purvis High School
Purvis, Mississippi05-1993
Skills
- Core Skills
- Customer Service & Guest Relations
- Front Desk Operations
- Retail Merchandising & Store Resets
- Planogram Implementation
- Inventory Organization
- Cash Handling & POS Systems
- Hospitality & Housekeeping Standards
- Team Collaboration
- Problem Solving
- Time Management
Timeline
Front Desk associate
Best Western Premier University Inn
01.2023 - 05.2023
Customer Service Representative
Sleep Inn and Suites
08.2022 - 01.2023
Travel Merchandiser
SPAR
02.2022 - 11.2025
Front Desk Receptionist
Holiday Inn Express
01.2021 - 02.2022
Sales Floor Associate
Bucks Bargain Center
04.2020 - 01.2021
High School Diploma -
Purvis High School