Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charlee Smithart

Athens,AL

Summary

3 years of Customer Service experience. Hardworking and passionate job seeker with strong organizational skills and leadership skills. Willingness to take on added responsibilities to meet team goals. Team player and always dependable.

Overview

3
3
years of professional experience

Work History

Shift Manager

Culvers
06.2020 - 07.2023
  • Started as team member and worked into shift manager position.
  • Workload consisted of interacting with customers, cleaning and preparing workstations, performing typical grillwork such as: assessing inventory of food items, stocked, replenish and reconcile funds in registers from cash safe, creating reports of daily profit generation and labor.
  • Other duties consist of creating labor plans which places employees in work positions to maximize efficiency of labor and streamline the flow of work; as well as ordering deliveries of low inventory items to maintain an adequate amount of store inventory in stock.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Trained and mentored new employees to maximize team performance.
  • Issued refunds to and address concerns of dissatisfied customers.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Supervised ongoing daily production phases.

Seasonal Camp Counselor

Boston/Cape Cod KOA
05.2021 - 08.2021
  • Assigned as director of guests' children/tour guide.
  • Led groups of children safely through variety of camp activities.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Other workload consisted of housekeeping duties, such as cleaning guest rooms; customer service in the form of a front desk receptionist and assigning rooms to new guests.

Education

No Degree -

Ivy Tech Community College
Valparaiso, IN

High School Diploma -

Chesterton Senior High School
Chesterton, IN
06.2020

Skills

  • Management skills
  • Great customer service skills
  • Cash Handling
  • Payment Processing
  • Managing Cash Register
  • Guest Satisfaction
  • Opening and Closing Procedures
  • Customer Experience Management
  • Directing Team Members
  • Food Safety and Sanitation
  • Handling Customer Complaints
  • POS Transactions

Additional Information

  • Volunteered as a camp counselor
  • Volunteered as a VBS leader
  • Was part of different types of clubs in high school
  • Worked as a babysitter throughout high school

Timeline

Seasonal Camp Counselor

Boston/Cape Cod KOA
05.2021 - 08.2021

Shift Manager

Culvers
06.2020 - 07.2023

No Degree -

Ivy Tech Community College

High School Diploma -

Chesterton Senior High School

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Charlee Smithart