Charleen Papadopulos
Stockton,CA
Summary
Experienced Customer Service and Administration Professional with 21 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Overnight Associate
Walmart
Lodi, CA
12.2022 - Current
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Enhanced store appearance by constructing visually appealing merchandise displays and maintaining cleanliness standards throughout the sales floor.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Customer Service Representative
Evron Graphics, Inc
06.1998 - 05.2019
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Recommended materials and applications to customers, thoroughly explaining details and effects
- Generated custom quotes based on material cost and labor
- Consulted with outside vendors to research and create effective solutions for specific projects
- Answered constant flow of customer calls
- Communicated with vendors regarding back order availability, future inventory and special orders
- Updated customers on order status
- Entered Customers new and repeat orders using Quickbooks
- Handled Logistics for incoming and outgoing orders
- Tracked orders to assure due dates were met
- Remained courteous and calm at all times, even during moments of intense customer displeasure
Customer Service Supervisor
Echo Supply
05.1995 - 06.1998
- Supervised team of 4 Customer service representatives while giving support to multiple Outside Salesman Exceeded team goals and collaborated with staff members to implement customer service initiatives Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction Kept abreast of new company products and services to effectively answer questions and resolve complaints
Education
Irvington High School
Skills
- QuickBooks
- Strong Customer service
- Purchasing
- Office administration
- Complaint resolution
- Multi-line phone talent
- Administrative support
- Creative problem solving
References
Available upon request
Timeline
Overnight Associate
Walmart
12.2022 - Current
Customer Service Representative
Evron Graphics, Inc
06.1998 - 05.2019
Customer Service Supervisor
Echo Supply
05.1995 - 06.1998
Irvington High School