CHARLEEZA BRAGG
Manchester,CT
Summary
Dedicated Security and Customer Service Professional
Experienced in security, behavior management, and customer service with a strong background in ensuring safety, enforcing regulations, and enhancing operational efficiency. Proven ability to communicate effectively, resolve conflicts, and support individuals in various settings, including educational institutions, healthcare, and aviation. Skilled in Microsoft Office, problem-solving, and maintaining professionalism in high-pressure environments. Passionate about fostering safe and respectful environments for students, staff, and clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hall Monitor/Security Officer
Manchester board of Ed
Manchester, CT
02.2021 - Current
- Implement safety protocols and emergency response procedures to ensure the security and well-being of students and staff
- Monitor student behavior and enforce school rules and regulations to create a safe and respectful learning environment
- Monitor student behavior and ensure compliance with school rules and regulations
- Assist in coordinating emergency drills and exercises to prepare students and staff for potential safety threats and emergencies
- Identify and address any potential safety hazards or risks in the school premises to prevent accidents and injuries
- Maintain a visible presence in hallways and common areas to deter and address any potential safety issues or disruptive behavior
- Collaborate with teachers and administrators to identify potential security concerns and develop strategies to address them effectively
- Enforced disciplinary measures as directed by faculty members and administrators.
- Assisted with crowd control during assemblies or special events held on campus.
- Monitored students entering and exiting the premises during breaks, lunchtime and before and after school hours.
- Provided assistance to teachers when needed.
Ramp Agent
Delta Global Services
Bradley International Airport, CT
06.2017 - 12.2018
- Loaded and unloaded baggage
- Serviced aircraft and assisted with pushback and towing
- De-iced aircraft
- Other duties as assigned
- Ensuring the safe and timely loading and unloading of baggage and cargo from aircraft, while maintaining the highest standards of safety and security
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated equipment to support on-ground operations in between flights.
- Adhered to strict timelines for the turnaround of flights.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Conducted weight and balance calculations to ensure aircraft safety.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Residential Instructor
Community Residence INC. CRI
Newington, CT
02.2015 - 01.2018
- Enforced rules and regulations to ensure the smooth and orderly operation for individuals with disabilities
- Provided emergency first aid and summoned medical assistance when necessary
- Mediated interpersonal problems between residents
- Observed residents to detect and report unusual behavior
- Made regular rounds to ensure that residents and areas were safe and secure
- Facilitated weekly group meetings to discuss goals, challenges, and successes of the residents.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Developed positive relationships with the families of the clients through communication both in person and via phone calls and emails.
- Monitored behavior, documented occurrences, and reported any issues to the appropriate personnel.
- Ensured all client rights were respected during interactions at all times while maintaining professional boundaries with clients.
- Supervised medication administration according to established protocols ensuring proper documentation was completed accurately and timely.
- Helped residents with activities of daily living, grooming and feeding.
- Conducted crisis intervention when necessary by utilizing de-escalation techniques.
- Attended trainings related to best practices for working with individuals who have mental illness or substance abuse disorders.
- Provided emotional support to clients during difficult times by listening nonjudgmentally and offering advice when appropriate.
- Provided daily support and guidance to residents in a residential setting.
- Taught independent living skills such as budgeting, housekeeping, meal preparation.
Baggage Service Agent
G2 Secure Staff/American Airlines
Bradley International Airport; Windsor Locks, CT
10.2015 - 06.2017
- Collaborate with other departments to develop and implement strategies for improving baggage handling processes and reducing incidents of lost or damaged luggage
- Proactively communicate with passengers regarding the status of delayed or lost baggage, providing updates and reassurance throughout the process
- Develop and conduct training programs for baggage service agents on how to handle and resolve customer complaints and issues related to delayed, lost, or damaged baggage
- Provide exceptional customer service by addressing passenger concerns and resolving issues related to delayed, lost, or damaged baggage in a timely and satisfactory manner
- Maintain a high level of customer satisfaction by resolving baggage-related issues in a timely and efficient manner
- Verified passenger identification and tickets prior to loading luggage onto planes.
- Used digital database to keep records of units and stock moved.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
- Participated in regular safety training sessions provided by the company's occupational health department.
- Prepared detailed reports on all tasks performed during each shift worked as a Baggage Service Agent.
- Maintained accurate records of all baggage transactions using computerized tracking systems.
- Responded to customer inquiries via phone or email in a timely manner.
- Kept track of bags from specific flights and logged locations.
Home Health Aid/ Companion
Always Best Care
Manchester, CT
01.2016 - 11.2016
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
Volunteer
MARC INC of Manchester
Manchester, CT
06.2014 - 08.2014
- Volunteer work for the summer Special Olympics
Education
Office Support Training -
Goodwin College
East Hartford09.2017
High School diploma - Computer literacy, and culinary
Manchester high school
Manchester, CT06.2010
Skills
- Microsoft Word
- Flexible
- Computer Navigation Skills
- Ability to work under pressure
- Patience and tolerance
- Respect for diversity
- Interpersonal communication
- Record keeping
- Goal setting
- Professionalism
- Behavior management
- Problem-solving
- Computer and Microsoft office skills
- Communication skills
References
- Peter Ashe, MANCHESTER BOARD OF ED, 8607298509
- Brendan Ashe, MANCHESTER BOARD OF ED, +1 (415) 710-4157
Languages
Spanish
Certification
- Guard card
Languages
Spanish
Limited
Timeline
Hall Monitor/Security Officer
Manchester board of Ed
02.2021 - Current
Ramp Agent
Delta Global Services
06.2017 - 12.2018
Home Health Aid/ Companion
Always Best Care
01.2016 - 11.2016
Baggage Service Agent
G2 Secure Staff/American Airlines
10.2015 - 06.2017
Residential Instructor
Community Residence INC. CRI
02.2015 - 01.2018
Volunteer
MARC INC of Manchester
06.2014 - 08.2014
Office Support Training -
Goodwin College
High School diploma - Computer literacy, and culinary
Manchester high school
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