Charleigh Shaw
White Hall,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Owner
Raunchy Trucker
White Hall, IL
02.2024 - Current
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Answered incoming calls and provided customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Greeted customers and responded to informational requests.
Bartender
BB’s Bar & Grill
Fieldon, IL
10.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Attended regular training sessions to stay updated on new products or trends.
Pharmacy Technician
Walgreens
Jerseyville, IL
01.2023 - 10.2023
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided education materials about medications to patients upon request.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Bartender
Tri County Bowl
Jerseyville, IL
08.2022 - 10.2023
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Customer Service Representative
Element Turf & Outdoor Solutions
Alton, IL
07.2022 - 01.2023
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Tanning Consultant
Palm Beach Tan
Alton, IL
03.2021 - 08.2022
- Kept detailed records of customer visits, purchases, and payments received.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Conducted weekly sales promotions to attract new business opportunities.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Updated computer databases with client and inventory data.
Waitress Supervisor
Carrollton Oasis
Carrollton, IL
01.2019 - 03.2022
- Monitored cash register operations during shifts for accuracy of transactions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Coordinated catering services for special events such as weddings or corporate functions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Delivery Associate
Pharmacy Plus Inc
White Hall, IL
03.2020 - 06.2021
- Provided friendly customer service when interacting with clients during deliveries.
- Notified customers of delays to decrease calls to support.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Communicated customer complaints, requests and feedback to company management.
- Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
Education
High School Diploma -
North Greene Jr/Sr High School
White Hall05-2020
Skills
- Inventory management
- POS system operation
- Customer service
- Strong multitasking
- Communication skills
- Time management
Certification
- Pharmacy Technician Certification
- Illinois Basset Certification
- Illinois Food Hander Certification
- Illinois Tanning Operator Certification
References
References available upon request.
Timeline
Product Owner
Raunchy Trucker
02.2024 - Current
Bartender
BB’s Bar & Grill
10.2023 - Current
Pharmacy Technician
Walgreens
01.2023 - 10.2023
Bartender
Tri County Bowl
08.2022 - 10.2023
Customer Service Representative
Element Turf & Outdoor Solutions
07.2022 - 01.2023
Tanning Consultant
Palm Beach Tan
03.2021 - 08.2022
Delivery Associate
Pharmacy Plus Inc
03.2020 - 06.2021
Waitress Supervisor
Carrollton Oasis
01.2019 - 03.2022
High School Diploma -
North Greene Jr/Sr High School