Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Charleigh Shaw

White Hall,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Owner

Raunchy Trucker
White Hall, IL
02.2024 - Current
  • Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
  • Answered incoming calls and provided customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Greeted customers and responded to informational requests.

Bartender

BB’s Bar & Grill
Fieldon, IL
10.2023 - Current
  • Performed opening and closing duties including restocking supplies.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Attended regular training sessions to stay updated on new products or trends.

Pharmacy Technician

Walgreens
Jerseyville, IL
01.2023 - 10.2023
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided education materials about medications to patients upon request.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.

Bartender

Tri County Bowl
Jerseyville, IL
08.2022 - 10.2023
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Customer Service Representative

Element Turf & Outdoor Solutions
Alton, IL
07.2022 - 01.2023
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Tanning Consultant

Palm Beach Tan
Alton, IL
03.2021 - 08.2022
  • Kept detailed records of customer visits, purchases, and payments received.
  • Resolved customer complaints promptly and professionally in accordance with company policy.
  • Conducted weekly sales promotions to attract new business opportunities.
  • Responded quickly to emails or phone inquiries regarding product availability or pricing information.
  • Updated computer databases with client and inventory data.

Waitress Supervisor

Carrollton Oasis
Carrollton, IL
01.2019 - 03.2022
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Delivery Associate

Pharmacy Plus Inc
White Hall, IL
03.2020 - 06.2021
  • Provided friendly customer service when interacting with clients during deliveries.
  • Notified customers of delays to decrease calls to support.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Communicated customer complaints, requests and feedback to company management.
  • Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.

Education

High School Diploma -

North Greene Jr/Sr High School
White Hall
05-2020

Skills

  • Inventory management
  • POS system operation
  • Customer service
  • Strong multitasking
  • Communication skills
  • Time management

Certification

  • Pharmacy Technician Certification
  • Illinois Basset Certification
  • Illinois Food Hander Certification
  • Illinois Tanning Operator Certification

References

References available upon request.

Timeline

Product Owner

Raunchy Trucker
02.2024 - Current

Bartender

BB’s Bar & Grill
10.2023 - Current

Pharmacy Technician

Walgreens
01.2023 - 10.2023

Bartender

Tri County Bowl
08.2022 - 10.2023

Customer Service Representative

Element Turf & Outdoor Solutions
07.2022 - 01.2023

Tanning Consultant

Palm Beach Tan
03.2021 - 08.2022

Delivery Associate

Pharmacy Plus Inc
03.2020 - 06.2021

Waitress Supervisor

Carrollton Oasis
01.2019 - 03.2022

High School Diploma -

North Greene Jr/Sr High School

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