Charlena Griggs
Bolingbrook,IL
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Founder
Sparkle & Shine LLC
01.2009 - Current
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Provide Career Training, and relevant workshops for Women and Men so they are able to return to the work force, and retain permanent housing.
Financial Aid Representative
Triumph Higher Education Group LLC
02.2021 - 02.2023
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
Senior Admissions Representative
Colorado Technical University Online
07.2011 - 06.2019
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Maintained current knowledge of institutional policies and program offerings.
- Set appointments for individuals to go over Financial Aid
- Completed outbound calls to generate referrals and connect with interested individuals.
- Conducted interviews with prospective students by evaluating their qualifications.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2019
Skills
- Project Management
- Financial Administration
- Business Development and Planning
- Revenue Generation
- Experienced Sales Manager
- Over thirty plus years of Customer Service/Management
- Team Leadership
- Business Planning
Accomplishments
- Supervised team of 20 staff members.
- Achieved Employee of the Month Awards on several occasions.
- Resolved Customer issues by maintaining excellent service standards in a fast pace customer-oriented environment.
Affiliations
Bolingbrook Arts Council Member
Founder of Sparkle & Shine LLC
Bolingbrook Beautification Member
Certification
- COO-C - Chief Operations Officer - Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Financial Aid Representative
Triumph Higher Education Group LLC
02.2021 - 02.2023
Senior Admissions Representative
Colorado Technical University Online
07.2011 - 06.2019
Founder
Sparkle & Shine LLC
01.2009 - Current
Bachelor of Science - Business Administration And Management
Colorado Technical University
- COO-C - Chief Operations Officer - Certified
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