Charlene Aguila
Ontario,CA
Summary
Dedicated individual with strong customer service skills, experienced in fast-paced environments. Committed to optimizing clinic workflow and enhancing patient experiences through effective teamwork and communication.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Fast Food Worker
Jollibee
Rancho Cucamonga, CA
01.2022 - 07.2026
- Assisted in training new team members on operational procedures and customer service.
- Managed cash register, processed transactions accurately, and balanced end-of-day reports.
- Collaborated with team members to maintain fast-paced service during peak hours.
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Intern
My Ultrasound Health Center
Chino, CA
08.2023 - 08.2024
- Assisted in patient scheduling and coordination to optimize clinic workflow.
- Facilitated ultrasound procedures by preparing patients and ensuring equipment readiness.
- Supported staff in maintaining accurate patient records and documentation.
- Collaborated with healthcare professionals to enhance patient experience and care quality.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Patient Registration Representative
Emanate Health
West Covina, CA
10.2021 - 01.2022
- Facilitated patient check-in processes, ensuring accurate data collection and streamlined registration.
- Managed insurance verification procedures, enhancing accuracy in patient billing information.
- Collaborated with clinical staff to resolve registration discrepancies and improve workflow efficiency.
- Ensured compliance with healthcare regulations while maintaining patient confidentiality standards.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Education
Associate of Science - Associates in Sonography
High Desert Medical College
TemeculaDiagnostic Medical Sonography Program - Sonography
Integrity College of Health
Pasadena, CA06-2025
High School Diploma -
Baldwin Park High School
Baldwin Park06-2021
Skills
- Customer service
- Organized multi-tasker
- Listening and comprehension
- Teamwork and collaboration
- Goal-oriented mindset
- Professionalism and etiquette
Certification
- Certification in Sonography Principles and Instrumentation
Timeline
Intern
My Ultrasound Health Center
08.2023 - 08.2024
Fast Food Worker
Jollibee
01.2022 - 07.2026
Patient Registration Representative
Emanate Health
10.2021 - 01.2022
Associate of Science - Associates in Sonography
High Desert Medical College
Diagnostic Medical Sonography Program - Sonography
Integrity College of Health
High School Diploma -
Baldwin Park High School