CHARLENE LAMERS
Spokane,Washington
Summary
Achieved high levels of customer satisfaction through effective problem-solving and communication over 35 years in customer service. Contributed to healthcare service improvements by actively engaging with clients and addressing their needs. Cultivated a positive work environment that prioritized customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist I
Ally Bank
Spokane, WA
04.2013 - 04.2017
- Entered information about customer interactions into [Software] to track requests, document problems, and keep track of solutions provided.
- Requests and unresolved issues are directed to the appropriate resources.
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
Customer Service Representative
Kaiser Permanente
Spokane, WA
04.2017 - 05.2024
Assisted members with questions and concerns with their healthcare policies both by phone and online chat.
Worked closely to ensure satisfaction and clarity so members could use their insurance to their full benefits.
Education
High School - undefined
University High School
01.1968
Skills
- Service standard compliance
- Customer-oriented
- Quick learner
- Motivated team player
- Excellent written and oral communication
- Telephone etiquette
- Active listening skills
- Personable
- Skilled problem solver
- Customer service
- Positive and friendly
Timeline
Customer Service Representative
Kaiser Permanente
04.2017 - 05.2024
Customer Service Specialist I
Ally Bank
04.2013 - 04.2017
High School - undefined
University High School