Charlene Ballard
Burlison,TN
Summary
Billing specialist/insurance verifier with 15 years of customer service experience and billing professional. Hardworking and dependable. Detail oriented team player with strong organizational skills. Looking to grow and learn with a new company.
Overview
20
20
years of professional experience
Work History
Billing Specialist
Saint Francis Medical Partners/May Medical Group
08.2009 - Current
- Research and resolved billing discrepancies to enable accurate billing.
- Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitor customer accounts to identify and rectify billing issues.
- Provide excellent customer service, developing and maintaining client relationships.
- Correctly code and bill medical claims.
- Answer constant flow of patient calls. Over 50 calls per day
- Verify patient insurance eligibility and benefits.
- Collect and post patient outstanding balances.
- Maintain and setup patient appointments.
Salon Receptionist
Tan Times
01.2007 - 08.2009
- Provided excellent customer satisfaction and assistance to all customers.
- Conducted opening and closing of business.
- Inputted customer data.
- Interfaced with customers regarding payments
- Maintained and set up appointments
- Maintained cleaning responsibilities.
Fitness Technician
Curves
08.2003 - 01.2007
- Provided excellent customer satisfaction and assistance to all customers.
- Instructed members on proper techniques for exercise and equipment.
- Conducted opening and closing.
- Analyzed and maintained customer records.
- Maintained and set up appointments.
- Interfaced customers regarding payments.
- Gained relationships with customers while supplying information about products.
Education
High School Diploma -
Munford High School
Munford, TN05.2002
Skills
- Organizational Management
- Experienced in Microsoft Word, Microsoft Excel and Outlook
- Experienced with Athena (EHR)
- Communication Skills
- Keyboarding Skills
- Self Motivated
- Teamwork Skills
- Multitasking Skills
- Time management
Timeline
Billing Specialist
Saint Francis Medical Partners/May Medical Group
08.2009 - Current
Salon Receptionist
Tan Times
01.2007 - 08.2009
Fitness Technician
Curves
08.2003 - 01.2007
High School Diploma -
Munford High School
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