Charlene Bodas
West Babylon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Traffic Desk Coordinator
Brighton Health Plan Solutions
Remote
04.2023 - Current
- Streamlined operational workflows to optimize service delivery and elevate patient satisfaction.
- Optimized interdepartmental communication channels to enhance issue resolution efficiency.
- Established quality assurance protocols to ensure compliance with health plan regulations.
- Evaluated data trends to pinpoint opportunities for process enhancement and advised leadership on strategic initiatives.
- Executed data entry to generate comprehensive reports and tracking documents.
- Demonstrated exceptional verbal and written communication skills while collaborating effectively within team environments.
- Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
Dispatcher
GEICO
Woodbury, NY
01.2007 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Medical Billing Specialist
GEICO
Woodbury, NY
01.2007 - 2023
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Located errors and promptly refiled rejected claims.
Customer Service Representative
GEICO
Woodbury, NY
01.2007 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associates - Liberal Arts And General Studies
Suffolk County Community College
Brentwood, NY01.2003
Skills
- System Updates
- Invoice Processing
- Dictation and Transcription
- Medical Billing Technology
- Account Management
- Speaking Clearly
- Claims Review
- Customer Service
- Critical Thinking
- Verbal and Written Communication
- Adding, Calculating and Billing Machines
- Microsoft Excel
Timeline
Traffic Desk Coordinator
Brighton Health Plan Solutions
04.2023 - Current
Dispatcher
GEICO
01.2007 - Current
Medical Billing Specialist
GEICO
01.2007 - 2023
Customer Service Representative
GEICO
01.2007 - Current
Associates - Liberal Arts And General Studies
Suffolk County Community College