Charlene Brock
Walton
Summary
Dynamic legal professional with extensive experience at Morgan, Collins, Yeast & Sayler, excelling in case management and client communication. Proven ability to enhance operational efficiency through meticulous document management and organizational skills. Adept at navigating complex legal processes while fostering strong relationships, ensuring timely resolutions and high client satisfaction.
Overview
17
17
years of professional experience
Work History
Claims Adjuster
Progressive
Lexington
01.2026 - Current
- Inspected damaged vehicles, identified related vs. unrelated damage, and wrote accurate repair estimates to facilitate timely claims processing.
- Partnered with repair facilities to manage and negotiate repair quality and efficiency standards, ensuring optimal service delivery.
- Damage Assessment & Estimation: Inspect damaged vehicles, identify related vs. unrelated damage, and write accurate repair estimates.
- Negotiation & Collaboration: Partner with repair facilities to manage, negotiate, and enforce repair quality and efficiency standards.
- Drove frequently within assigned geographic area to visit body shops and inspection sites, ensuring thorough assessments and compliance with operational standards.
Court Designated Worker
Administrative Office of the Courts
Burlington
04.2024 - 12.2024
- Complaint Processing: Process complaints regarding public and status offenses against juveniles, ensuring timely resolution and adherence to procedural standards.
- Preliminary Investigations: Conduct preliminary investigations and interviews to gather information for each complaint.
- Diversion Agreements: Develop and supervise diversion agreements to provide alternatives to formal court processing.
- Case Disposition: Dispose of a limited number of status or non-felony public offense complaints, or one felony complaint (with specific limitations).
- Law Enforcement Assistance: Support law enforcement officers in the custody process for juveniles, facilitating smooth transitions and compliance with legal requirements.
- Placement and Screening: Arrange appropriate placements for juveniles in custody and conduct evidence-based screenings to assess individual needs for support and intervention.
- Administered oaths to individuals involved in legal proceedings and issued summonses and subpoenas to ensure compliance with court requirements.
- Record Keeping: Maintain records and keep statistical information related to their duties.
Legal Case Manager
Morgan, Collins, Yeast & Sayler
Lexington
02.2020 - 04.2024
- Handle client communication: Serve as the primary point of contact for clients, providing regular case status updates, answering questions, and building a strong, professional relationship.
- Oversee case progression: Monitor the lifecycle of each case from intake to resolution, working with the legal team to ensure it progresses smoothly and efficiently.
- Tracked deadlines and schedules: Managed legal calendars, docketing deadlines, and coordinated appointments, meetings, court dates, and depositions for attorneys and clients to ensure timely case progress.
- Manage case files: Organize and maintain all case information, whether in electronic or paper format, ensuring it is accessible, up-to-date, and compliant with firm policies.
- Drafted and reviewed documents: Prepared initial legal documents, correspondence, and case summaries for attorney review, contributing to thorough and accurate legal filings.
- Draft and review documents: Prepare initial legal documents, correspondence, and case summaries for attorney review.
- Organized exhibits, coordinated witnesses, and prepared historical case summaries for attorneys during trial preparations.
- Assist with trial preparation: Help attorneys prepare for hearings and trials by organizing exhibits, coordinating witnesses, and preparing historical case summaries.
Owner/Operator
ACM Cleaning LLC
03.2020 - 12.2023
- Founded and managed a successful cleaning business, overseeing all aspects of operations, including client acquisition, service delivery, and financial management.
- Developed and implemented cleaning protocols and quality assurance measures that upheld high cleanliness standards and enhanced customer satisfaction.
- Developed and implemented effective cleaning protocols and quality assurance measures to ensure high standards of cleanliness and customer satisfaction.
- Built and nurtured client relationships, leading to increased customer retention and referrals.
- Handled budgeting, invoicing, and financial reporting to ensure profitability and sustainability of the business.
- Executed marketing strategies, including social media and local advertising, to promote services and grow client base.
Inbound Receiver
Federated Auto Parts
Walton
10.2018 - 02.2020
- Sorted, segregated, staged, and flowed inbound products to designated locations, ensuring efficient inventory management.
- Documented discrepancies, overages, shortages, and damages on appropriate forms to maintain accurate inventory records.
- Ensure all product information is accurately captured and recorded.
- Operated pallet jacks to efficiently transport items.
- Assist with tasks like breaking down pallets and re-wrapping them with stretch wrap.
Machine Operator
Dana Corporation
Dry Ridge
01.2015 - 10.2018
- Optimized machine settings based on product requirements to achieve desired results efficiently.
- Recorded production output, downtime, and quality control checks to support operational accuracy.
- Collaborated with team members to troubleshoot issues and enhance machine performance.
- Maintained accurate records of production output, downtime, and quality control checks.
- Maintained inventory levels of raw materials or supplies required for machine operation.
- Inspected finished products for defects or irregularities, ensuring adherence to quality standards.
Warehouse Associate
Duro Bag Manufacturing
09.2010 - 01.2015
- Managed inventory control and maintained accurate records to support seamless warehouse operations.
- Collaborated with team members to streamline processes, reducing delays in workflow.
- Organized and maintained a clean workspace to facilitate efficient operations.
State Certified Nurse Assistant
Grant Healthcare and Rehabilitation
08.2009 - 09.2010
- Provided direct patient care under supervision of nursing staff, assisting with daily living activities to promote patient independence and comfort.
- Monitor and record patients' vital signs, including temperature, pulse, and blood pressure. Reporting any changes to the nursing team.
- Assisted with mobility and rehabilitation exercises, ensuring patient safety and comfort to enhance recovery and overall well-being.
- Communicate effectively with patients, families, and healthcare team members to ensure comprehensive care and support.
- Document patient care activities accurately in electronic health records, maintaining confidentiality and compliance with healthcare regulations.
- Maintain a clean and safe environment for patients, adhering to infection control protocols and safety regulations.
- Participate in training and continuing education to stay updated on best practices and regulatory requirements in patient care.
Education
Bachelor's degree -
Eastern Kentucky University
Richmond, KYSkills
- Claims analysis
- Claims processing
- Document management
- Case management
- Microsoft Excel and Word
- Adobe Acrobat proficiency
- Office software
- Productivity software
- Data entry
- Detail orientation
- Organizational methods
- Time management
- Administrative support
- Negotiation techniques
- Verbal communication
Timeline
Claims Adjuster
Progressive
01.2026 - Current
Court Designated Worker
Administrative Office of the Courts
04.2024 - 12.2024
Owner/Operator
ACM Cleaning LLC
03.2020 - 12.2023
Legal Case Manager
Morgan, Collins, Yeast & Sayler
02.2020 - 04.2024
Inbound Receiver
Federated Auto Parts
10.2018 - 02.2020
Machine Operator
Dana Corporation
01.2015 - 10.2018
Warehouse Associate
Duro Bag Manufacturing
09.2010 - 01.2015
State Certified Nurse Assistant
Grant Healthcare and Rehabilitation
08.2009 - 09.2010
Bachelor's degree -
Eastern Kentucky University